A retailer’s dream is the customer that comes to their site with credit card in hand and highly motivated to make a purchase. This customer will likely be the one to overlook some major FUDs causing elements on your site (Fears, uncertainties, and doubts), cause they’re ready to buy! But, hold on, there are two key aspects to this customer that you need to remember:
Make sure it is indeed really easy to buy and they don’t have to go searching for your “buy” button. Make sure they have a …Read More
I recently wrote the post about 5 UX and Conversion Tops on Product Pages. Here are 5 MORE tips to help you convert more at the product pages level.
Customer Reviews RatingsRead More
People are more inclined to be swayed about a product by other consumers rather than what you have mentioned on the product page. Customers reviews give other customers an unbiased perspective on a product.
However, the problem for many companies is getting customers to add reviews. You can ask the customer post product purchase and delivery to give feedback of the product that you can display …
Every company that suffers from high cart abandonment, and they constitute the majority of e-commerce companies, are deeply frustrated about this issue. Your potential company is just a few clicks away, but they decide, last minute, to abandon, and it may very well be a result of something not sitting right with them ON YOUR CART PAGE!! At this point, you may want to consider some UX and conversion optimization tips to lower that abandonment and raise those conversion rates:
1. Provide images, short descriptions and links for the items in the cart
Everyone wants to make sure that the …Read More
First impressions last. But on your ecommerce or lead-generation landing pages, they can last less than a second.
Your landing page headline does more than any other element to shape a visitor’s first impression and, if it doesn’t work, it also shapes their last impression.
As such an important part of your landing page, headlines are a great place to start your a/b or multivariate testing to improve your conversion optimization.
As you read through the list of testing options, remember that there are no rules for what works. That’s why you need to test!
The Trigger & Benefit – …Read More
It is very frustrating for businesses to see visitors arriving to the site and abandoning before conversion. Here are 5 tips to better engage customers at the product page level:
Multiple product imagesRead More
The problem with using a single product image is that it does not show the all the important features of the product, nor the different angles, which in turn opens up a series of questions and doubts from the potential customer. Using multiple images helps showcase your product from different angles, colors and features. Research shows that using multiple images result increase in conversion in comparison …
I’ll often quote TED talks because I find them interesting and many topics relevant to CRO and general marketing trends. One recent talk I heard by Sheena Iyengar describes how to make choosing easier. The idea being that if customers are presented with less choices, or choices are strategically presented, it is more likely that customers will make a purchase.
Iyengar outlines 3 things that choice overload reduces:
Engagement – customers are less engaged. They will likely bounce or exit a site when overloaded Decision quality – the quality of their decision or AOV will be less. Satisfaction – customers …Read More
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- The Importance of Customer Lifetime Value In eCommerce
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