{"id":11241,"date":"2018-05-09T12:03:52","date_gmt":"2018-05-09T17:03:52","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=11241"},"modified":"2024-02-01T13:04:49","modified_gmt":"2024-02-01T13:04:49","slug":"chatbots-customer-service","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/chatbots-customer-service\/","title":{"rendered":"Chatbots In Customer Service &#8211; Statistics and Trends [Infographic]"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>The use of chatbots in the customer service industry is growing. According to estimates, more than 67% of consumers worldwide have used a chatbot for customer support in the past year, and around 85% of all customer interactions will be handled without a human agent by 2020.<\/p>\n<p>40% of consumers do not care whether a chatbot or a real human helps them as long as they are getting the help they need. Chatbots can save up to 30% in customer support costs and can help businesses save on customer service costs by speeding up response times and answering up to 80% of routine questions. Check out our infographic on chatbots in <a class=\"cf_div_theme_dark\" href=\"https:\/\/www.invespcro.com\/blog\/live-chat-customer-support\/\">customer service<\/a> industry for latest statistics and trends.<\/p>\n<p><strong><img decoding=\"async\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/chatbot-customer-service.jpg\" alt=\"Chatbot Customer Service \u2013 Statistics and Trends\" width=\"580\" \/><\/strong><\/p>\n<p><strong>Infographic by Invesp <a href=\"https:\/\/www.invespcro.com\/services\/landing-page-optimization\/\">Landing Page Optimization<\/a> Company<\/strong><\/p>\n<p><strong>To Publish this Image on your Blog or Website. Copy this code<\/strong><\/p>\n<p><textarea rows=\"5\">&lt;a href=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/chatbot-customer-service.jpg&#8221;&gt;&lt;img src=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/chatbot-customer-service.jpg&#8221; alt=&#8221;Chatbot Customer Service \u2013 Statistics and Trends&#8221; width=&#8221;580&#8243;&gt;&lt;\/a&gt;&lt;\/p&gt;&lt;br \/&gt;<br \/>\n&lt;p&gt;Infographic by- &lt;a href=&#8221;https:\/\/www.invespcro.com\/&#8221;&gt;Invesp Conversion Rate Optimization Company&lt;\/a&gt;<\/textarea><\/p>\n<p>34% of executives say the time they freed up using chatbots allows them to focus on deep thinking and creating<\/p>\n<p>40% of consumers don\u2019t care whether a chatbot or a person answers their customer service questions<\/p>\n<p><b>Top benefits of Chatbots according to customers<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td>Benefits<\/td>\n<td>%age<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>24-hour service<\/td>\n<td>64%<\/td>\n<\/tr>\n<tr>\n<td>Getting an instant response<\/td>\n<td>55%<\/td>\n<\/tr>\n<tr>\n<td>Getting answers to simple questions<\/td>\n<td>55%<\/td>\n<\/tr>\n<tr>\n<td>Easy communication<\/td>\n<td>51%<\/td>\n<\/tr>\n<tr>\n<td>Friendliness and approachability<\/td>\n<td>32%<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top Ways Consumers Are Using Chatbots<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>How consumers are using Chatbots<\/b><\/td>\n<td><b>%age<\/b><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Getting a quick answer in an emergency<\/td>\n<td>37%<\/td>\n<\/tr>\n<tr>\n<td>Resolving a complaint or problem<\/td>\n<td>35%<\/td>\n<\/tr>\n<tr>\n<td>Getting Detailed answers<\/td>\n<td>35%<\/td>\n<\/tr>\n<tr>\n<td>Finding a human customer service<\/td>\n<td>34%<\/td>\n<\/tr>\n<tr>\n<td>Making a reservation<\/td>\n<td>33%<\/td>\n<\/tr>\n<tr>\n<td>Paying a bill<\/td>\n<td>29%<\/td>\n<\/tr>\n<tr>\n<td>Buying a basic item<\/td>\n<td>27%<\/td>\n<\/tr>\n<tr>\n<td>Getting ideas for purchases<\/td>\n<td>22%<\/td>\n<\/tr>\n<tr>\n<td>Others<\/td>\n<td>14%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Acceptance of artificial intelligence chatbots by customer (by Industry)<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td>Industry<\/td>\n<td>%age<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Online Retail<\/td>\n<td>34%<\/td>\n<\/tr>\n<tr>\n<td>Healthcare<\/td>\n<td>27%<\/td>\n<\/tr>\n<tr>\n<td>Telecommunications<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td>Banking<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>Financial Advice<\/td>\n<td>20%<\/td>\n<\/tr>\n<tr>\n<td>Insurance<\/td>\n<td>15%<\/td>\n<\/tr>\n<tr>\n<td>Government<\/td>\n<td>10%<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>The use of chatbots in the customer service industry is growing. According to estimates, more than 67% of consumers worldwide have used a chatbot for customer support in the past year, and around 85% of all customer interactions will be handled without a human agent by 2020. 40% of consumers do not care whether a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":11244,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[85,536,537,87,88],"class_list":["post-11241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","tag-beginner","tag-chatbots","tag-chatbots-customer-service","tag-general","tag-infographic"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/11241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=11241"}],"version-history":[{"count":1,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/11241\/revisions"}],"predecessor-version":[{"id":98004,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/11241\/revisions\/98004"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/11244"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=11241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=11241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=11241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}