{"id":12446,"date":"2019-08-05T04:04:10","date_gmt":"2019-08-05T09:04:10","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=12446"},"modified":"2019-08-05T04:04:10","modified_gmt":"2019-08-05T09:04:10","slug":"customer-experience-management","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/customer-experience-management\/","title":{"rendered":"The Importance of Customer Experience Management \u2013 Statistics and Trends [Infographic]"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>Did you know that 99% of Customer Experience and Success leaders believe Customer Experience Management \u00a0has a positive impact on their business. Customer experience is estimated to overtake price and product as the key brand differentiator by 2020 whereas 86% of consumers are willing to pay more for a great customer experience and 89% of companies expect to compete mostly or completely on the basis of <a href=\"https:\/\/www.invespcro.com\/blog\/great-customer-experience\/\">Customer Experience<\/a> in 2019. Check out our infographic on &#8220;The Importance of Customer Experience Management&#8221; for latest statistics and trends.<\/p>\n<p><strong><img decoding=\"async\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/customer-experience-management.jpg\" alt=\"The importance of Customer Experience Management \u2013 Statistics and Trends\" width=\"580\" \/><\/strong><\/p>\n<p style=\"margin-bottom: 10px; border-bottom: 1px solid #ccc; font-size: 15px; padding-bottom: 10px;\">\n<p><strong>Infographic by- <a href=\"https:\/\/www.invespcro.com\/cro\/\">Conversion Rate Optimization By Invesp<\/a><\/strong><\/p>\n<p><strong>To Publish this Image on your Blog or Website . Copy this code<\/strong><\/p>\n<p><textarea rows=\"5\">&lt;a href=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/customer-experience-management.jpg&#8221;&gt;&lt;img src=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/customer-experience-management.jpg&#8221; alt=&#8221;The importance of Customer Experience Management \u2013 Statistics and Trends&#8221; width=&#8221;580&#8243;&gt;&lt;\/a&gt;&lt;\/p&gt;<br \/>\n&lt;p&gt;Infographic by- &lt;a href=&#8221;https:\/\/www.invespcro.com\/cro\/&#8221;&gt;Invesp Conversion Rate Optimization&lt;\/a&gt;<\/textarea><\/p>\n<p>84% of organizations working to improve CX report an increase in revenue.<\/p>\n<p>More than 50% of organizations will redirect their investments to customer experience innovations<\/p>\n<p>52% of consumers say they have made an additional purchase from a company after a positive customer service experience<\/p>\n<p>Organizations that lead in CX outperformed laggards on the S&amp;P 500 index by nearly 80%<\/p>\n<p>More than 50% of organizations will redirect their investments to customer experience innovations by 2019<\/p>\n<p>70% of consumers say they have already made a choice to support a company that delivers great customer service.<\/p>\n<p>70% of companies that deliver exceptional customer experience use customer feedback<\/p>\n<p>Only 43% of CX executives are highly confident in their company\u2019s CX proficiencies and preparedness for the future<\/p>\n<p>50% of consumer product investments will be redirected to customer experience innovations<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Did you know that 99% of Customer Experience and Success leaders believe Customer Experience Management \u00a0has a positive impact on their business. Customer experience is estimated to overtake price and product as the key brand differentiator by 2020 whereas 86% of consumers are willing to pay more for a great customer experience and 89% of [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":12451,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[289,655],"class_list":["post-12446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","tag-customer-experience","tag-customer-experience-management"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/12446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=12446"}],"version-history":[{"count":0,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/12446\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/12451"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=12446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=12446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=12446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}