{"id":12991,"date":"2020-04-15T15:54:06","date_gmt":"2020-04-15T20:54:06","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=12991"},"modified":"2026-01-20T02:25:43","modified_gmt":"2026-01-20T02:25:43","slug":"8-e-commerce-discounting-mistakes-that-can-be-toxic-to-your-brand","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/8-e-commerce-discounting-mistakes-that-can-be-toxic-to-your-brand\/","title":{"rendered":"8 e-Commerce Discounting Mistakes that can be toxic to your Brand"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 10<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><span style=\"font-weight: 400;\">Ever discounted some of your products on your <a href=\"https:\/\/www.invespcro.com\/blog\/31-e-commerce-conversion-rate-optimization-ideas-you-must-try\/\">e-Commerce website<\/a> and watched it backfire just a few hours after activating the promotion?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite your best efforts, you probably have gone through this if you have been in the eCommerce marketing space for a long time. <\/span><span style=\"font-weight: 400;\">It often seems like <a href=\"https:\/\/www.invespcro.com\/blog\/how-discounts-affect-online-consumer-buying-behavior\/\">discounts are the no-brainer way to boost sales<\/a> or to attract more traffic to both online and offline stores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But smart marketers have come to the realization that not every discount promo will pay dividends. Some will just flop.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why?\u00a0<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes it\u2019s because we set unrealistic expectations. But in most cases, we offer discounts without considering the impact they will have on the <a href=\"https:\/\/www.invespcro.com\/blog\/grooming-your-brand-for-engagement\/\">brand<\/a>.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019ve collected 8 discounting blunders that most marketers, who cruise in the e-Commerce space, often make. But before we take a deep dive into any of these mistakes, let\u2019s start by looking at the reason why we offer discounts in the first place<\/span><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Purpose of offering a discount promo<\/span><\/h3>\n<p id=\"3030\" class=\"fr fs ap ce ft b fu ho fw hp fy hq ga hr gc hs ge cx\" data-selectable-paragraph=\"\">E-commerce shops offer discounts for the same reasons as offline stores. Discounting is a quick and fast way of attracting customers \u2013but that shouldn\u2019t be the main reason why you&#8217;re offering discounts.<\/p>\n<p id=\"48ed\" class=\"fr fs ap ce ft b fu fv fw fx fy fz ga gb gc gd ge cx\" data-selectable-paragraph=\"\">If you only think of discounts as a <a class=\"bx ff gf gg gh gi\" href=\"https:\/\/www.invespcro.com\/blog\/sale-follow-ups\/\" target=\"_blank\" rel=\"noopener noreferrer\">sales strategy<\/a>, then you\u2019re minimizing their power.\u00a0 Other than increasing sales, discounting can offer more to your <strong class=\"ft ht\">brand<\/strong>, if they\u2019re well-thought-out.<\/p>\n<div class=\"blog_img\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-12998 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/adam-kring-ySeIxSxNhOs-unsplash.jpg\" alt=\"\" width=\"680\" height=\"453\" data-wp-pid=\"12998\" \/><\/div>\n<p id=\"9a99\" class=\"fr fs ap ce ft b fu fv fw fx fy fz ga gb gc gd ge cx\" data-selectable-paragraph=\"\">So when it comes to discounts, \u2018increasing sales\u2019 should always take a back seat and let your brand drive the whole strategy. Creating a positive brand experience should be the main reason you offer discounts. So, before you come up with a discount strategy, think of these questions:<\/p>\n<ul class=\"\">\n<li id=\"6ae5\" class=\"fr fs ap ce ft b fu fv fw fx fy fz ga gb gc gd ge hu hv hw\" data-selectable-paragraph=\"\">What impact will the discount promo have on my overall brand?<\/li>\n<li id=\"3064\" class=\"fr fs ap ce ft b fu hx fw hy fy hz ga ia gc ib ge hu hv hw\" data-selectable-paragraph=\"\">Will it add or diminish the value of my brand?<\/li>\n<li id=\"990a\" class=\"fr fs ap ce ft b fu hx fw hy fy hz ga ia gc ib ge hu hv hw\" data-selectable-paragraph=\"\">Will this discount strategy create a positive brand experience?<\/li>\n<\/ul>\n<p id=\"1ec6\" class=\"fr fs ap ce ft b fu fv fw fx fy fz ga gb gc gd ge cx\" data-selectable-paragraph=\"\">Once you know the desired brand experience you want your <a href=\"https:\/\/www.invespcro.com\/blog\/digital-coupon-marketing\/\">discount promos<\/a> to have, it\u2019s time to look at how it will impact your profit margin.<\/p>\n<p id=\"76d8\" class=\"fr fs ap ce ft b fu fv fw fx fy fz ga gb gc gd ge cx\" data-selectable-paragraph=\"\">Let\u2019s be honest, as much as you may want to increase your brand loyalty and awareness through discounting, you still don\u2019t want to hurt your profit margins. So it&#8217;s important that you offer discounts that won&#8217;t affect your profit margins.<\/p>\n<p><span style=\"font-weight: 400;\">Having said that, let\u2019s now take a look at the e-commerce discounting pitfalls you should always avoid:\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Confusing discount strategy with discount tactics\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s not like people don\u2019t think of having a discount strategy, they do. But the problem we often see is that they confuse discount strategies with tactics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A discount strategy describes the <\/span><b>destination<\/b><span style=\"font-weight: 400;\"> (what you\u2019re trying to accomplish), whereas discount tactics point out the <\/span><b>specific actions<\/b><span style=\"font-weight: 400;\"> that will help you get there.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if your discount strategy is to increase brand awareness, a discount tactic you can deploy can be to reward customers that share your products on their social media accounts. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you discount strategy is to <a href=\"https:\/\/www.invespcro.com\/blog\/customer-loyalty-programs\/\">increase customer loyalty<\/a>, then the best tactic might be to offer discounts to all people who sign up to be members of your brand.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rolling out a discount without having a clear definition of what you are trying to accomplish is a risk not worth taking. In fact, that\u2019s how businesses end up hurting their brand value in the long run or cutting into their profit margins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As highlighted in the previous section, it\u2019s always about the brand. A discount strategy on its own doesn\u2019t cut it unless it emanates from your overall brand. <\/span><span style=\"font-weight: 400;\">So the roadmap you should use when creating e-commerce discounts should look like this:\u00a0<\/span><\/p>\n<h4 style=\"padding-left: 40px; text-align: center;\"><b>Overall brand \u27a1 Discount Strategy \u27a1 Discount Tactics<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">This is to say that a discount strategy is informed by the overall brand, and the discount tactics are informed by the discount strategy. One without the other will be disastrous for your business.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. A discount strategy that is not aligned to the brand\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ayat exhausted this point in her latest article, <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/staying-on-brand-with-discounts-and-promotions\/\"><i><span style=\"font-weight: 400;\">Staying on Brand with discounts and promotions<\/span><\/i><\/a><span style=\"font-weight: 400;\">, so I won\u2019t dwell much on it. In that article, she goes against the idea of running discounts that are not vetted for brand consistency. She says:\u00a0<\/span><\/p>\n<div class=\"blog_img\">\n<div class=\"blog_img\"><img decoding=\"async\" class=\"size-full wp-image-13020 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/1-1-10.jpg\" alt=\"\" width=\"680\" height=\"340\" data-wp-pid=\"13020\" \/><\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">In other words, it\u2019s better not to run a discount at all than launching one that will diminish your brand value. Your sales can still be boosted, but what\u2019s the point when the brand gets damaged at the end of the day?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I get it, aligning your discount strategy to your brand is not an easy thing to do, but it is something that certainly pays dividends in the long run.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Offering Discount as a Sales Strategy<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We have already touched on this point, but it is worth the emphasis. Here is how Ayat puts it:\u00a0<\/span><\/p>\n<div class=\"blog_img\">\n<div class=\"blog_img\"><img decoding=\"async\" class=\"size-full wp-image-13023 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/2-2-3.png\" alt=\"\" width=\"2048\" height=\"1024\" data-wp-pid=\"13023\" \/><\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">Discounting merchandise as a strategy to increase sales is something that is often associated with top retailers like Nordstrom, Best Buy and Walmart. But just like other small brands, top retailers need to think <\/span><span style=\"font-weight: 400;\">twice <\/span><span style=\"font-weight: 400;\">thrice before going down that road.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Offering discounts as a sales strategy is good when your intention is to get rid of the product in decline or clear out old stock. But if you just deploy discounts on any kind of product, you might as well be training your customers to wait for discounts before purchasing any of your products. In the long run, this will end up cutting into your profits or diminishing your brand value.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.jcpenney.com\/\"><span style=\"font-weight: 400;\">JCPenney<\/span><\/a> <span style=\"font-weight: 400;\">is a perfect example of a big brand that learned the hard way when it offered discounts as a way of boosting sales. Just as expected, sales increased of course, but the problem was when it tried to get rid of its long-standing discount strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sales began to plummet and even when JC Penney tried to revert to its old strategy, the customers\u2019 perspective of the brand was already negative. Even to this day, JC Penney is still trying to recover from that damage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, does this mean that brands should never offer a discount as a sales strategy?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can opt for this strategy if your end goal is to clear stock. Or you can be tactical in your approach, and target different customer demographics for the discounts emphasizing the brand and product value.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Offering a Complex Discount Promo\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you have already decided to offer a discount, why make it difficult for consumers to comprehend it?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Complicated discount <a href=\"https:\/\/www.invespcro.com\/blog\/10-simple-ways-to-boost-your-holiday-conversion-rate\/\">promotions<\/a> always ruin a positive <a href=\"https:\/\/www.invespcro.com\/blog\/great-customer-experience\/\">customer experience<\/a> and they are responsible for killing many potential <a href=\"https:\/\/www.invespcro.com\/ecommerce-cro-services\/\">conversions on e-commerce sites<\/a>.\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12997 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/benedikt-geyer-Kwu7ysF7mXQ-unsplash.jpg\" alt=\"\" width=\"680\" height=\"510\" data-wp-pid=\"12997\" \/><\/div>\n<p><span style=\"font-weight: 400;\">You cannot expect customers to have a super-fast brain to understand the discount promotion and make a buying decision at the same time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some examples of complex discount promos:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Buy more than 5 products from category A, B, C and get a discount in category E.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Buy Product A at full price, get the second at 40% discount, third at 30% discount, fourth at 20% discount.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Buy any 3 quantities of Product A, B, C or D and get a 10% discount. However, there is no discount if a customer purchases Product B and D.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It takes much time for the customer to actually understand these discount rules.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Heavily Discounting Products\u00a0\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Whether your e-commerce shop is huge or small, offering hefty discounts as a way of shedding merchandise is a grave mistake that will weigh on your margin.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.macys.com\/\"><span style=\"font-weight: 400;\">Macy\u2019s Inc<\/span><span style=\"font-weight: 400;\">.<\/span><\/a><span style=\"font-weight: 400;\"> is a good example of a huge e-retailer that got affected by offering hefty discounts without a proper strategy. Recently, it was<\/span> <span style=\"font-weight: 400;\">reported<\/span> <span style=\"font-weight: 400;\">that the <\/span><span style=\"font-weight: 400;\">largest U.S. department store operator is on the verge of closing 125 department stores over the next three years.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before you decide to offer deep discounts (more than 50% off regular prices),<\/span><a href=\"https:\/\/fundbox.com\/blog\/5-questions-ask-offer-deep-discounts\/\"> <span style=\"font-weight: 400;\">Stephanie Taylor Christensen<\/span><\/a> <span style=\"font-weight: 400;\">suggests that every eCommerce marketer should at least answer these questions:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Will the discount attract the customers we really want?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">What impact will the deep discounts have on my brand?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Do you have a plan for how to demonstrate value once the discount ends?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Can you control the message (and who sees it)?<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Have you optimized price and value?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The main problem with heavy discounts is: they require you to sell more items in order to meet your monthly quotas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The profit margin you lose <\/span><span style=\"font-weight: 400;\">through discounting has to be made up for in future opportunities, causing you to exert more sales effort and close more deals at a higher price to compensate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, the other thing is deep discounts always say something about the value of your product. Frankly speaking, you might be able to drum up sales but, on the other hand, the deep discounts will demean the value of your brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A<\/span><span style=\"font-weight: 400;\">s much as customers love to buy discounted products, hefty discounts raise a lot of questions like:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Is the quality of this product really that good?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Can I really trust this brand that is selling it to me?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Naturally, humans tend to feel uncomfortable when something seems too good to be true. And this same feeling kicks in when we come across a heavily discounted product.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Discounting without really paying attention to your margin<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Discounting is a common strategy employed with the intention to increase sales and improve the bottom line. This may seem to make sound financial sense, but the impact it may have on your margins is not always positive.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why I recommend e-Commerce Managers to always analyze how discounts can impact their margins before they even slash the product\u2019s price. The best way of anticipating the impact of your discount strategy is to look at the relationship between the selling price, margins, and volume.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The starting point would be to know the margin that you are currently making on the product that you are considering discounting. You can easily calculate the margin by subtracting the cost of acquiring the product from the selling price.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, let\u2019s say the cost of acquiring the product is $50 per unit and your selling price is $70, your margin would be $20. And this simply means that your margin percentage is 29%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next step before assessing the impact of the proposed discount is to identify the volume of this product you are currently selling. This volume can then be multiplied by the margin made per unit to calculate the <\/span><b>total monthly margin<\/b><span style=\"font-weight: 400;\"> you are making on this product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the above example, let\u2019s assume the volume of sales per month is 100, then it means the total monthly margin \u2013 $20 by 100 \u2013 would be $2000.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So if you\u2019re considering slashing your price by just 10% this means that your margin per unit would be reduced to $18 \u2013we are still on the same example. With that 10% discount, the total monthly margin will be $1800. So in order to achieve the $2000 of monthly margin that you were previously getting before offering the discount, you\u2019d need to increase your volume of sales per month to 112.\u00a0\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12999 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/jj-ying-UcI5OAPD820-unsplash.jpg\" alt=\"\" width=\"680\" height=\"680\" data-wp-pid=\"12999\" \/><\/div>\n<p><span style=\"font-weight: 400;\">Unless you can guarantee a 112 volume of sales per month, it\u2019s more profitable for your business not to discount your unit price. This is not to say that e-Commerce websites should not offer price discounts (I like discounts myself). Rather, it is to say that online stores should avoid discounting in a way that can negatively affect your margin.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Not Targeting your Offers\u00a0\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is probably one of the worst discounting mistakes that an e-commerce website can make. And yet 57% of the eCommerce retailers make the same mistake of targeting the wrong customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine this, you purchase a product and a few days later the same store sends you a 20% discount promoting the same product you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How will that make you feel?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019d probably feel defrauded and insulted, right? And you might never trust that brand in the future.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why you should always target your discount offers to people based on their activities on your website or personal information. If you\u2019re to offer a discount that promotes a certain product, you should make sure that you don\u2019t send the promotion to people who already purchased the same product \u2013unless it is a different model.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Discounting without tracking and measuring metrics\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One huge mistake you can make when running discounts is ignoring the metrics associated with the discounted product or service. According to H. James Harrington:\u00a0<\/span><\/p>\n<div class=\"blog_img\">\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13024 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/Dr-H.-James-Harrington-1.jpg\" alt=\"\" width=\"680\" height=\"340\" data-wp-pid=\"13024\" \/><\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">Even though he wasn\u2019t exactly talking about discount metrics, Harrington\u2019s quote makes a whole lot of sense if you think about it in terms of discounts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Running a successful discount strategy requires a thorough analysis of the outcome. And this is something that can\u2019t be done without tracking and measuring relevant metrics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Discounting metrics are data points that represent a discounted product or service\u2019s performance during a certain period of time. When tracked and measured correctly, discounting metrics can help you know if the discounting strategies or tactics you are using are effective or not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The type of metrics you have to track depends on your discount strategy \u2013as in what you are trying to accomplish. But the most commonly tracked discounting metrics include:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li><b>Profits<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">It is important to evaluate the impact of sales promotions on profit because it is possible for promotions to lead to higher sales but lower profits.\u00a0<\/span><\/li>\n<li><b>Sales Volume<\/b><span style=\"font-weight: 400;\">: In order to accurately measure the increase in sales volume, you need to know what sales were prior to the promotion and this means that you will have to use both data you\u2019ve already collected and data you collect throughout the duration of the promotion.\u00a0<\/span><\/li>\n<li><b>Customer Satisfaction<\/b><span style=\"font-weight: 400;\">: This is a key metric to customer loyalty and long-term brand switching, so it is important that you measure customer satisfaction by collecting data to measure exactly how satisfied customers were with your discounts and with your overall product.\u00a0<\/span><\/li>\n<li><b>Achievement of Set Goals<span style=\"font-weight: 400;\">: If you have set goals for your discounts, why not measure them? Even if your discount promo was not \u201csuccessful\u201d as you intended it to be, having accurate measurements of all of the factors at hand will allow you and your team to identify areas for improvement.<\/span><\/b><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Discounts should benefit and not diminish the brand<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you run an <a href=\"https:\/\/www.invespcro.com\/blog\/8-e-commerce-discounting-mistakes-that-can-be-toxic-to-your-brand\/\">e-commerce site<\/a>, you are most likely going to have to discount at some point. So it\u2019s important to think of discounts as one of the incredibly powerful tools that can help increase your brand recognition and loyalty. If used incorrectly, discounts can be ineffective, or worse, can be detrimental to your brand. If grossly misused, they can even cost your company some serious money. This is why you should do whatever it takes to avoid the aforementioned pitfalls.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 10<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Ever discounted some of your products on your e-Commerce website and watched it backfire just a few hours after activating the promotion?\u00a0 Despite your best efforts, you probably have gone through this if you have been in the eCommerce marketing space for a long time. It often seems like discounts are the no-brainer way to [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":13095,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,11],"tags":[],"class_list":["post-12991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cro","category-ecommerce"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/12991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=12991"}],"version-history":[{"count":1,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/12991\/revisions"}],"predecessor-version":[{"id":100538,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/12991\/revisions\/100538"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/13095"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=12991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=12991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=12991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}