{"id":13279,"date":"2020-05-13T15:48:17","date_gmt":"2020-05-13T20:48:17","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=13279"},"modified":"2026-08-10T17:35:31","modified_gmt":"2026-08-10T17:35:31","slug":"ecommerce-chatbots","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/ecommerce-chatbots\/","title":{"rendered":"E-Commerce Chatbots &#8211; Using Chatbots Customer Support To Improve eCommerce Conversion Rate"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 9<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13279\" class=\"elementor elementor-13279\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b5bcc9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b5bcc9c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e23ae4e\" data-id=\"6e23ae4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ed7180b elementor-widget elementor-widget-text-editor\" data-id=\"1ed7180b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Whether you know it or not, you\u2019ve probably exchanged messages with a bot at some point.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In fact, we all have.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">These days, chatbots are almost everywhere and they have become a common feature on every eCommerce, Lead generation, and <a href=\"https:\/\/www.invespcro.com\/blog\/30-ab-tests-to-boost-your-saas-conversion-rates\/\">SaaS website<\/a>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Chatbots have been heralded as the next big thing in tech, since 2016. And as such, they have headlined many international conferences.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Depending on how you have been using them, chatbots have definitely been a smash hit in the last couple of years. This is probably the reason why<\/span> <span style=\"font-weight: 400;\">80%<\/span><span style=\"font-weight: 400;\"> of bu<\/span><span style=\"font-weight: 400;\">sinesses will be using chatbots to service their customers by the end of this year. And they are forecasted to drive $112 billion in retail sales by 2023.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You are now probably wondering what really makes chatbot a hit?\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div> <a href=\"https:\/\/www.invespcro.com\/blog\/ecommerce-chatbots\/#more-13279\" class=\"more-link elementor-more-link\"><span aria-label=\"Continue reading E-Commerce Chatbots &#8211; Using Chatbots Customer Support To Improve eCommerce Conversion Rate\">(more&hellip;)<\/span><\/a>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 9<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Whether you know it or not, you\u2019ve probably exchanged messages with a bot at some point.\u00a0 In fact, we all have.\u00a0 These days, chatbots are almost everywhere and they have become a common feature on every eCommerce, Lead generation, and SaaS website.\u00a0 Chatbots have been heralded as the next big thing in tech, since 2016. [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":13299,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,11],"tags":[],"class_list":["post-13279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cro","category-ecommerce"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=13279"}],"version-history":[{"count":3,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13279\/revisions"}],"predecessor-version":[{"id":100998,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13279\/revisions\/100998"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/13299"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=13279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=13279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=13279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}