{"id":13413,"date":"2020-05-27T16:54:58","date_gmt":"2020-05-27T21:54:58","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=13413"},"modified":"2026-08-12T11:51:12","modified_gmt":"2026-08-12T11:51:12","slug":"11-customer-service-psychology-secrets-that-go-down-the-funnel-not-down-the-drain","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/11-customer-service-psychology-secrets-that-go-down-the-funnel-not-down-the-drain\/","title":{"rendered":"11 Customer Service Psychology Secrets that go Down the Funnel, Not Down the Drain"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 15<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13413\" class=\"elementor elementor-13413\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c9a8ed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c9a8ed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22547203\" data-id=\"22547203\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a283c43 elementor-widget elementor-widget-text-editor\" data-id=\"2a283c43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">One major trait that defines <a href=\"https:\/\/www.invespcro.com\/blog\/ecommerce-chatbots\/\">top-notch customer service<\/a> is understanding consumer behavior \u2013the study of individuals, groups, or organizations and all the activities associated with the purchase, use, and disposal of goods and services, including the consumer&#8217;s emotional, mental and behavioral responses that precede or follow these activities.<\/span><\/p><p><span style=\"font-weight: 400;\">Creating a product that customers cherish is not an easy thing to do, especially if you don&#8217;t know what drives their buying behavior.<\/span><\/p><p><span style=\"font-weight: 400;\">Before you come up with a product or service, it\u2019s really helpful to tap into the world of <a href=\"https:\/\/www.invespcro.com\/blog\/how-to-use-the-fresh-start-effect-for-better-conversion-marketing\/\">consumer psychology<\/a> and borrow insights from there. This is important because the difference between brands that offer good customer service and amazing customer service is understanding consumer psychology.\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div> <a href=\"https:\/\/www.invespcro.com\/blog\/11-customer-service-psychology-secrets-that-go-down-the-funnel-not-down-the-drain\/#more-13413\" class=\"more-link elementor-more-link\"><span aria-label=\"Continue reading 11 Customer Service Psychology Secrets that go Down the Funnel, Not Down the Drain\">(more&hellip;)<\/span><\/a>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 15<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>One major trait that defines top-notch customer service is understanding consumer behavior \u2013the study of individuals, groups, or organizations and all the activities associated with the purchase, use, and disposal of goods and services, including the consumer&#8217;s emotional, mental and behavioral responses that precede or follow these activities. Creating a product that customers cherish is [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":13527,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,10,35],"tags":[],"class_list":["post-13413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cro","category-copy-writing","category-sales-marketing"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=13413"}],"version-history":[{"count":3,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13413\/revisions"}],"predecessor-version":[{"id":101512,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13413\/revisions\/101512"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/13527"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=13413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=13413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=13413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}