{"id":13529,"date":"2020-06-10T15:41:27","date_gmt":"2020-06-10T20:41:27","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=13529"},"modified":"2026-08-10T19:47:30","modified_gmt":"2026-08-10T19:47:30","slug":"omnichannel-customer-service-in-e-commerce","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/omnichannel-customer-service-in-e-commerce\/","title":{"rendered":"Omnichannel Customer Service In E-Commerce"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 7<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13529\" class=\"elementor elementor-13529\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4be7d780 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4be7d780\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eba8b24\" data-id=\"6eba8b24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41f6382e elementor-widget elementor-widget-text-editor\" data-id=\"41f6382e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">I\u2019ll come right out and say it.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You are more likely to lose customers if the digital channels you&#8217;re using are not seamlessly synced to the physical ones.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">I know that sounds so obvious \u2013b<\/span><span style=\"font-weight: 400;\">ut you&#8217;d be surprised to see the number of companies who are still struggling to intertwine their digital and physical<\/span><span style=\"font-weight: 400;\"> channels.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In case you haven&#8217;t noticed yet, I&#8217;m talking about having an omnichannel customer service strategy. Yes, that approach that allows customers to reach your company wherever and whenever they want.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div> <a href=\"https:\/\/www.invespcro.com\/blog\/omnichannel-customer-service-in-e-commerce\/#more-13529\" class=\"more-link elementor-more-link\"><span aria-label=\"Continue reading Omnichannel Customer Service In E-Commerce\">(more&hellip;)<\/span><\/a>","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 7<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>I\u2019ll come right out and say it.\u00a0 You are more likely to lose customers if the digital channels you&#8217;re using are not seamlessly synced to the physical ones.\u00a0 I know that sounds so obvious \u2013but you&#8217;d be surprised to see the number of companies who are still struggling to intertwine their digital and physical channels.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":13563,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-13529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=13529"}],"version-history":[{"count":3,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13529\/revisions"}],"predecessor-version":[{"id":101287,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13529\/revisions\/101287"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/13563"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=13529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=13529"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=13529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}