{"id":13998,"date":"2020-09-09T14:33:03","date_gmt":"2020-09-09T19:33:03","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=13998"},"modified":"2023-10-25T09:57:43","modified_gmt":"2023-10-25T09:57:43","slug":"using-jtbd-framework-to-write-welcome-emails","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/using-jtbd-framework-to-write-welcome-emails\/","title":{"rendered":"Using Jobs To Be Done Framework to Write Welcome Emails"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 11<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><span style=\"font-weight: 400;\">How many of you treat emails as your products?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m guessing, a few&#8230;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just like the product you sell, welcome emails have to satisfy the customer\u2019s needs or wants.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your new subscribers have to see value in the first email you send them from the word go.<\/span><\/p>\n<div class=\"blog_img\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-14015 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/pure-value--e1599748924154.jpg\" alt=\"\" width=\"680\" height=\"409\" data-wp-pid=\"14015\" \/><\/div>\n<p><span style=\"font-weight: 400;\">That\u2019s how you get them hooked.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Considering that <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/welcome-emails\/\"><span style=\"font-weight: 400;\">57.7%<\/span><\/a><span style=\"font-weight: 400;\"> of marketers already send out welcome emails too, what can you do to make yours stand out from the noise?<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where<\/span> <a class=\"clutterFree_existingDuplicate clutterFree_noIcon cf_div_theme_dark\" href=\"https:\/\/www.invespcro.com\/blog\/jobs-to-be-done-framework-in-conversion-optimization-projects\/\"><span style=\"font-weight: 400;\">Jobs to be Done<\/span><\/a> <span style=\"font-weight: 400;\">(JTBD) comes in.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the JTBD framework to write your welcome email is an exciting and rewarding process that can help you tailor the content and images in a way that <\/span><span style=\"font-weight: 400;\">fulfills the subscriber\u2019s needs.<\/span><\/p>\n<h3><b>The basics?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A <a href=\"https:\/\/www.invespcro.com\/blog\/welcome-emails\/\">welcome email<\/a> is the first impression a company makes with a new customer, blog subscriber, or newsletter subscriber via email.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Welcome emails can deliver videos, special offers, a sign-up form, or just a friendly hello to establish a relationship with a new contact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t think welcome emails are important?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think again.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To show you how important welcome emails are, we conducted <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/welcome-emails\/\"><span style=\"font-weight: 400;\">research<\/span><\/a> <span style=\"font-weight: 400;\">and found out this:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The average open rate for a welcome email is 50%. That makes it 86% more effective than standard newsletters.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">76% of people expect to receive a welcome email immediately after subscribing to your list.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Users who receive a welcome email show 33% more engagement with the brand.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Welcome emails on average generate up to 320% more revenue per email basis than other promotional emails<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The conversion rate is 0.94% for welcome emails (4.01% for real-time messages) compared to 0.10% for a typical email<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The welcome email you send sets the foundation for the rest of your communications with a new customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how can JTBD influence the contents or even down the road the strategy of welcome emails and beyond?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s a good question.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By way of a brief introduction, the <\/span><a class=\"clutterFree_existingDuplicate clutterFree_noIcon cf_div_theme_dark\" href=\"https:\/\/www.invespcro.com\/blog\/jobs-to-be-done-framework-in-conversion-optimization-projects\/\"><span style=\"font-weight: 400;\">#JTBD framework<\/span><\/a><span style=\"font-weight: 400;\"> came out of Harvard Business School, and it has helped many marketers understand:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When customers prefer to buy or hire your products or services (ie what is happening in their lives when they decide to hire your product or service)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What progress are they trying to make with your product or service<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who or what they fired before settling for your product or service<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What habits or anxieties delayed the decision to hire your product or service<\/span><\/li>\n<\/ul>\n<div class=\"blog_img\"><img decoding=\"async\" class=\"size-full wp-image-13999 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/progress-.jpg\" alt=\"\" width=\"680\" height=\"387\" data-wp-pid=\"13999\" \/><\/div>\n<p><span style=\"font-weight: 400;\">This level of detail is essential in understanding the social and emotional needs that drive customers to consider purchasing from any given site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Attaining such a level of detail is not easy. Email marketers will have to <\/span><span style=\"font-weight: 400;\">interview customers in a particular way that uncovers customers\u2019 struggling moments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not all about asking <\/span><i><span style=\"font-weight: 400;\">why <\/span><\/i><span style=\"font-weight: 400;\">questions during the interviews. But it\u2019s about taking it as if you are filming a documentary about your customer as they struggle with a situation that can be solved by your product.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you have completed a series of <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=oqbj0jH3ZUg\"><span style=\"font-weight: 400;\">JTBD interviews<\/span><\/a><span style=\"font-weight: 400;\"> and figured out the underlying motivation that led customers to your store, you can begin to tailor your email content and images to fulfilling that job\/desire.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And, in the process, the end goal of your welcome emails should be about leading customers back to the site and bringing in more revenue to your eCommerce store.<\/span><\/p>\n<h3><b>How can JTBD help with customizing welcome emails?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Customers and prospects sign up to your eCommerce site because they are trying to make progress against their current situation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first email you send to them should let them know WHY your site will help them make &#8220;progress&#8221; \u2013 and that happens through understanding what progress they need to make and why other solutions don&#8217;t offer that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having said that, I signed up for the email list of several eCommerce websites and I picked out eight welcome emails that I will explain the dos and don\u2019ts from a JTBD perspective.\u00a0<\/span><\/p>\n<p><b>Disclaimer<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">some examples I highlight in this section might work great for your business, and others might not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend that you test to see which one will work best for you.<\/span><\/p>\n<h4><b>Do: Talk about your mission as it will resonate with your visitor<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Welcome email example: <\/span><a href=\"https:\/\/www.modcloth.com\/\"><span style=\"font-weight: 400;\">ModCloth<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what the <\/span><a href=\"https:\/\/www.modcloth.com\/\"><span style=\"font-weight: 400;\">Modcloth<\/span><\/a><span style=\"font-weight: 400;\"> welcome email currently looks like:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img decoding=\"async\" class=\"size-full wp-image-14000 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/mod-fig.png\" alt=\"\" width=\"680\" height=\"451\" data-wp-pid=\"14000\" \/><\/div>\n<p><span style=\"font-weight: 400;\">What could be the #JTBD statement for Modcloth\u2019s welcome emails?\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">When a prospect signs up for our mailing list, we want them <\/span><\/i><i><span style=\"font-weight: 400;\">to know (1) the benefit of signing up, (2) the targeted audience for our product, (3) and we want them to make a purchase immediately.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">The interesting thing about Modcloth\u2019s email is the use of a specific language that indicates a specific targeted audience: \u201c<\/span><i><span style=\"font-weight: 400;\">we celebrate women who defy convention. Those that beat to their own beat<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From a #JTBD perspective, this is definitely a do. I mean, you can tell that they&#8217;re solving a problem for these women by offering them products that are statement pieces and help them stick out from the crowd embracing their individuality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The value of subscribing to Modcloth\u2019s email list is made clear: \u201c<\/span><i><span style=\"font-weight: 400;\">You\u2019ll now be the first to shop our newest styles and most exclusive deals<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like most welcome emails, as you will see below, Modcloth offers a percentage discount to lure customers into making a purchase immediately.\u00a0<\/span><\/p>\n<h4><b>Don\u2019t: Create a cookie-cutter welcome email that doesn\u2019t inspire prospects to make a purchase<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Welcome email example: <\/span><a href=\"https:\/\/www.allbirds.com\/\"><span style=\"font-weight: 400;\">Allbirds<\/span><b><\/b><\/a><\/p>\n<p><span style=\"font-weight: 400;\">As mentioned earlier, great welcome emails are tailored to address customers\u2019 struggling moments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But when you see Allbirds\u2019 welcome email, you\u2019ll agree with me that they have a terrible way of welcoming new potential customers. Take a look at their welcome email:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14001 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/All-fig.png\" alt=\"\" width=\"680\" height=\"342\" data-wp-pid=\"14001\" \/><\/div>\n<p><span style=\"font-weight: 400;\">This site sells shoes, yet even from their welcome email, you will need to look up what they do.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Allbirds\u2019 welcome email doesn\u2019t help you make progress against your struggling moment and the email doesn\u2019t even show you<\/span><span style=\"font-weight: 400;\"> how their products would assist resolving your current struggling moment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking at Allbirds\u2019 welcome email, one would assume t<\/span><span style=\"font-weight: 400;\">hat there was no research done to understand what <\/span><span style=\"font-weight: 400;\">sparked the customers\u2019 initial interest in Allbirds\u2019 product.\u00a0<\/span><\/p>\n<h4><b>Don\u2019t: Emphasize features over the emotional and social motivations<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Welcome email example: <\/span><a href=\"https:\/\/www.awaytravel.com\/eu\/en\/\"><span style=\"font-weight: 400;\">Away<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Unlike the Allbirds\u2019 welcome emails, Away takes a different approach to their welcome email concept. This is how their <\/span><span style=\"font-weight: 400;\">welcome email currently looks like:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14002 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/Away-fig.png\" alt=\"\" width=\"680\" height=\"370\" data-wp-pid=\"14002\" \/><\/div>\n<p><span style=\"font-weight: 400;\">Looking at Away\u2019s above welcome email from the JTBD perspective, one would assume that their target audience\u2019s struggling moment(s) is when traveling with luggage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What is the #JTBD statement for Away\u2019s welcome emails?\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">When prospects sign up for the mailing list, we want them to know what the Away brand is about, what they can benefit from using our product, and what makes our products different.\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Looking at the Away\u2019s #JTBD statement, you can tell that there are three jobs that this welcome email (as a product) has to fulfill.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, how does Away address the above jobs in their welcome emails?<\/span><\/p>\n<p><b>Job # 1<\/b><span style=\"font-weight: 400;\"> \u2013 Tell new subscribers what the Away brand is about: \u201c<\/span><i><span style=\"font-weight: 400;\">We believe in seeing more of the world \u2013in making new connections, shifting your perspective, and changing the scenery at every opportunity<\/span><\/i><span style=\"font-weight: 400;\">.\u201d\u00a0<\/span><\/p>\n<p><b>Job # 2<\/b><span style=\"font-weight: 400;\"> \u2013 What will new subscribers benefit from using our product: \u201c<\/span><i><span style=\"font-weight: 400;\">Our luggage makes travel more seamless..<\/span><\/i><span style=\"font-weight: 400;\">.\u201d\u00a0<\/span><\/p>\n<p><b>Job # 3<\/b><span style=\"font-weight: 400;\"> \u2013 What makes our products different from alternatives: \u201c<\/span><i><span style=\"font-weight: 400;\">It\u2019s simple, thoughtfully designed, and never gets in the way.<\/span><\/i><span style=\"font-weight: 400;\">\u201d To further reinforce this point, the email also includes the features of the product: \u201c<\/span><i><span style=\"font-weight: 400;\">360\u00ba wheels, durable exterior, Interior compression pad, and hidden laundry bag<\/span><\/i><span style=\"font-weight: 400;\">.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What I\u2019d consider as a downside of this email is that it is feature-focused. Three-quarters of it is focused on the characteristics of the <\/span><b>product<\/b><span style=\"font-weight: 400;\">: its appearance, components, and capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By being feature-based, Away missed a chance of connecting with their new subscribers <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/how-to-connect-with-users-emotionally\/\"><span style=\"font-weight: 400;\">emotionally<\/span><\/a><span style=\"font-weight: 400;\">. This would have helped them increase sales because emotions are the main drivers in the entire decision-making process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To reflect the emotions in their welcome emails Away should have highlighted the feeling that customers want to have or avoid after having purchased their suitcases.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h4><b>Don\u2019t: Drive your new subscribers away from your site<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The welcome email I got from <\/span><a href=\"https:\/\/lush.com\/\"><span style=\"font-weight: 400;\">Lush<\/span><\/a><span style=\"font-weight: 400;\"> is also a good example of an email that doesn\u2019t talk about the job of the product, instead, the email comes with its jobs to be done.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is how their <\/span><span style=\"font-weight: 400;\">welcome email currently looks like:<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14003 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/Lush-fig.png\" alt=\"\" width=\"680\" height=\"469\" data-wp-pid=\"14003\" \/><\/div>\n<p><span style=\"font-weight: 400;\">The main task of a welcome email is to connect with new customers and encourage them to interact with your product or service in a way that increases customer retention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I like how Lush\u2019s email design mirrors the style of their copy in terms of color and font sizes. But their email conversion strategy seems to be problematic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The email was supposed to introduce new customers to Lush\u2019s brand products, not to have a CTA button (<\/span><i><span style=\"font-weight: 400;\">GET TO KNOW US<\/span><\/i><span style=\"font-weight: 400;\">) that redirects them somewhere else to learn about the brand\u2019s products. I mean, isn\u2019t that the whole purpose of a welcome email?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another mistake they make is to drive new subscribers away from their site. Notice how Lush\u2019s welcome email drives the new customers to the company\u2019s social media platforms instead of their website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, you want new subscribers to follow your brand on social media but that&#8217;s not something you should give first preference to. Instead of inviting customers to your social media platforms, why not talk about your brand story \u2013at least that is something that can help your customers buy your products.\u00a0<\/span><\/p>\n<h4><b>Don\u2019t: Make it just about offers and incentives<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Welcome email example: Starbucks<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reason why I had to add Starbucks\u2019 welcome email in this list is that their email is missing one element we have seen from other welcome emails.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before I name it, can you guess what it is?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you take a closer look, you will notice that Starbucks\u2019 welcome email has no clear CTAs:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14004 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/star-fig.png\" alt=\"\" width=\"680\" height=\"451\" data-wp-pid=\"14004\" \/><\/div>\n<p><span style=\"font-weight: 400;\">Could that be a mistake or it was done deliberately?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suppose it was a mistake, how can they implement the CTA? Where should the CTA take the potential customer to? Should it drive customers to the site or to the app?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But considering that Starbucks is a well-established brand, I guess that allows them more leeway in what they present on a welcome email.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this particular instance, their welcome email solely focuses on rewards as a way of trying to increase AOV and loyalty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This approach can be catastrophic if tried by small brands. I mean if your first impression of your customers are incentives, you might as well be training them to expect incentives from you all the time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember what we said earlier, your JTBD results inform your welcome emails.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m assuming Starbucks\u2019 prospects were struggling to get the perks and earn rewards \u2013hence, their welcome email shows new subscribers how to attain those.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Starbucks has brand recognition, it can afford a welcome email like this, and I suspect it would achieve their goals. A lesser-known brand needs to think more about their positioning, the value adds, and what they learned from the JTBD interviews they conducted.\u00a0<\/span><\/p>\n<p><b>Do: Include a personal video in your welcome email.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Example of a welcome email from <\/span><a href=\"https:\/\/ugmonk.com\"><span style=\"font-weight: 400;\">Ugmonk<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Right off the bat, the first thing to catch my attention in Ugmonk\u2019s welcome email is its video:<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14005 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/UGmonk.png\" alt=\"\" width=\"748\" height=\"451\" data-wp-pid=\"14005\" \/><\/div>\n<p><span style=\"font-weight: 400;\">As you have seen from the brands mentioned above, they don\u2019t have a video in their welcome emails.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides the video, UGmonk welcomes new subscribers with a short note from the founder, Jeff Sheldon \u2013that also helped in adding the personality to the email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The note pinpoints the specific target audience that will benefit from the UGMonk products:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">I like to make products for people that are into music before it gets big and the art before it gets discovered, people who curate their lives and what they own, people who care about quality the ethics that drive a company.<\/span><\/i><span style=\"font-weight: 400;\">\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the video, Jeff shares an inspiring narrative that dives deep into the details, values, and reasons for starting a design brand. Prospects who resonate with Jeff and the story behind UGmonk are more likely going to hire his services.\u00a0<\/span><\/p>\n<h4><b>Do: Allow visitors to personalize the content to meet their objectives<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Example from <a href=\"https:\/\/www.michaels.com\/\">Michaels<\/a>\u2019 welcome email.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Michaels is an online retail shop that specializes in arts and crafts, and home decor items. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is the welcome email they send:<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14006 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/Michaels-fig.png\" alt=\"\" width=\"680\" height=\"451\" data-wp-pid=\"14006\" \/><\/div>\n<p><span style=\"font-weight: 400;\">I like the creativity in Michaels\u2019 welcome email presentation. As you can see from the image above, it is presented like an arts and crafts project as a way of mirroring what the brand is about.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before anything else, the first section of this email is a promise from the brand to the new subscribers: \u201c<\/span><i><span style=\"font-weight: 400;\">We&#8217;re going to send fun stuff like DIY tips and tricks, invites to in-store events, and exclusive deals and coupons<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This keeps customers hooked as they will be expecting to receive goodies from this brand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This email encourages new subscribers to take the next step in the customer journey by allowing them to customize their preferences. They use a CTA button to do so.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But Michaels doesn\u2019t stop there. They make the customer\u2019s life easy, they offer a 20% sitewide discount.<\/span><\/p>\n<h4><b>Do: Guard your prospects all the way down the funnel<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">BirchBox is a New York City-based online monthly subscription service that sends its subscribers a box of four to five selected samples of makeup, or other beauty-related products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Their welcome email looks like this:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14007 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/birchbox-fig.png\" alt=\"\" width=\"680\" height=\"451\" data-wp-pid=\"14007\" \/><\/div>\n<p><span style=\"font-weight: 400;\">This one caught my attention because they\u2019ve used a mix of casual checkups to drive the job of the email home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking at Birchbox\u2019s welcome email, I was convinced that prospects must have hired it to be a guardian in the buyer\u2019s journey.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why Birchbox\u2019s email lays out the three steps that help new subscribers to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Test or try products,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Learn about the latest grooming tips<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And how they can purchase items suited to them.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In three simple steps, BirchBox mapped out their customer journey and they clearly state that the best way to make a quality purchase is first to try, then learn, and then make a purchase decision. And they provide the channels for both testing and research through deluxe samples and BirchBox magazine.<\/span><\/p>\n<h4><b>Do: Address the customers\u2019 anxiety or habits of the present moment<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Welcome email example from <\/span><a href=\"https:\/\/www.grammarly.com\"><span style=\"font-weight: 400;\">Grammarly<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is how Grammarly&#8217;s welcome email looks like:\u00a0<\/span><\/p>\n<div class=\"blog_img\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14008 aligncenter\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/gram-fig.png\" alt=\"\" width=\"680\" height=\"451\" data-wp-pid=\"14008\" \/><\/div>\n<p><span style=\"font-weight: 400;\">As a writing assistant, it&#8217;s easy to tell that people hire Grammarly to help them write better.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the first paragraph of their welcome email, Grammarly persuades its new prospects to use this tool by pointing out the benefits of improving their writing skills. Which are: \u201c<\/span><i><span style=\"font-weight: 400;\">you open yourself up to better conversations, remarkable accomplishments, and healthier relationships<\/span><\/i><span style=\"font-weight: 400;\">.\u201d\u00a0<\/span><\/p>\n<p>When a potential customer lands on your site or receives your welcome email, they have got two forces \u2013 anxieties or habits \u2013 that are pulling them away from the conversion path. These two forces make a customer think that your product might not help them get a job done. If not addressed in your welcome email, they will drive away first-time customers.<\/p>\n<p><span style=\"font-weight: 400;\">This brings me to what I like the most about Grammarly&#8217;s welcome email. It addresses the anxiety of its first-time customers by ensuring them that: \u2018<\/span><i><span style=\"font-weight: 400;\">Grammarly works where you work<\/span><\/i><span style=\"font-weight: 400;\">.\u2019 Prospects don&#8217;t have to be skeptical about whether the tool works in a certain field or not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This welcome email also goes on to show prospects a list of devices \u2013 Android &amp; iOS, Windows, macOS \u2013 where they can use Grammarly. They also take the persuasion to another level by including the install button to get users started as soon as possible.\u00a0<\/span><\/p>\n<h3><b>Conclusion<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You see, welcome emails are easy to set up, and really it shouldn\u2019t be something difficult to do. With stellar copywriting and branding, you can get prospects hooked to your site by using a welcome email. Learn from the examples above, and don\u2019t forget to use the #JTBD framework in your research because it informs the copy of your emails.\u00a0<\/span><\/p>\n<p>Here is a summary of the welcome emails dos and don&#8217;ts based on the <span style=\"font-weight: 400;\">#JTBD framework:\u00a0<\/span><\/p>\n<ol>\n<li>Do: talk about your mission as it will resonate with your visitor.<\/li>\n<li>Don\u2019t: Create a cookie-cutter welcome email that doesn\u2019t inspire prospects to make a purchase.<\/li>\n<li>Don\u2019t: Emphasize features over the emotional and social motivations.<\/li>\n<li>Don\u2019t: Drive your new subscribers away from your site.<\/li>\n<li>Don\u2019t: Make it just about offers and incentives.<\/li>\n<li>Do: Include a personal video in your welcome email.<\/li>\n<li>Do: Allow visitors to personalize the content to meet their objectives.<\/li>\n<li>Do: Guard your prospects all the way down the funnel.<\/li>\n<li>Do: Address the customers\u2019 anxiety or habits of the present moment.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 11<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>How many of you treat emails as your products? I\u2019m guessing, a few&#8230;\u00a0 Just like the product you sell, welcome emails have to satisfy the customer\u2019s needs or wants.\u00a0 Your new subscribers have to see value in the first email you send them from the word go. That\u2019s how you get them hooked.\u00a0 Considering that [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":14009,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,11],"tags":[],"class_list":["post-13998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-copy-writing","category-ecommerce"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=13998"}],"version-history":[{"count":1,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13998\/revisions"}],"predecessor-version":[{"id":97772,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/13998\/revisions\/97772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/14009"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=13998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=13998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=13998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}