{"id":15261,"date":"2021-12-10T12:05:36","date_gmt":"2021-12-10T12:05:36","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=15261"},"modified":"2024-04-30T21:03:32","modified_gmt":"2024-04-30T21:03:32","slug":"5-difficult-cro-questions-you-should-know","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/5-difficult-cro-questions-you-should-know\/","title":{"rendered":"5 Difficult CRO Questions you Should Know"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><span style=\"font-weight: 400;\">Every Thursday, around 9:30 am Eastern Time, I sit down with <a href=\"https:\/\/www.linkedin.com\/in\/khalidh?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4HI9b6AHTPmrUv1oiIGSMg%3D%3D\">Khalid<\/a> (Invesp CEO) and we talk about all things <a href=\"https:\/\/www.invespcro.com\/cro\/#:~:text=What%20is%20Conversion%20Rate%20Optimization%3F,who%20complete%20a%20website's%20goal.\">Conversion Rate Optimization<\/a> (CRO).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I figured since Khalid has been in the CRO game in the last 16 years, I should do a lot of asking and let him do a lot of talking.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These sessions are my opportunity to learn from someone who has worked with <\/span><span style=\"font-weight: 400;\">well-established brands and fast-growing startups to increase their online sales through conversion optimization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During these sessions, I make it a point that I ask him some tough <a href=\"https:\/\/www.invespcro.com\/blog\/expert-answers-to-9-tough-cro-questions\/\">CRO questions<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, without further ado, here are 5 CRO questions that I have recently asked him.\u00a0<\/span><\/p>\n<h3><b>1. Is conversion rate the right metric to track?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As a marketer, you know that there are so many metrics to measure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But the reality is that some metrics are more important than others. Most of the metrics are vanity metrics and they can be more distracting if you\u2019re not careful.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s no doubt that conversion rate metrics are important. But since there are dozens of conversions rate metrics which ones should you be really paying attention to?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what Khalid had to say about this:\u00a0<\/span><\/p>\n<p><iframe  id=\"_ytid_87486\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/aA09JsBwRdo?autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;modestbranding=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;\" class=\"__youtube_prefs__  epyt-is-override  no-lazyload\" title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/p>\n<h3><strong>2. Does more traffic translate to more conversions?\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s an open secret that traffic is the first (and most important) ingredient you need for conversions to happen on your website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zero traffic means zero conversions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, if that\u2019s the case, does more traffic also translate to more conversions?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No, not necessarily!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A website with 10k visitors can have more conversions than a website with 20k monthly visitors.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not always about the traffic quantity, but the traffic quality. The quality of traffic coming to your website will determine if people are going to convert or not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When I asked Khalid about this question, this is what he had to say:\u00a0<\/span><\/p>\n<p><iframe  id=\"_ytid_61997\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/f380xy-CK30?autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;modestbranding=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;\" class=\"__youtube_prefs__  epyt-is-override  no-lazyload\" title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/p>\n<h3><strong>3. Which is easier to Increase Conversions, eCommerce, or SaaS?\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">At Invesp we have worked with both eCommerce and SaaS brands. And we know that each and every optimization project comes with its own set of challenges \u2013 regardless of the type of website we\u2019re optimizing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with eCommerce, you have the ability to run more tests because they tend to have a lot of traffic compared to SaaS websites. And on an eCommerce website, you also have more pages to launch tests on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With SaaS, the number of pages to test on is limited \u2013 you only have your homepage, About Us, Pricing page. But that doesn\u2019t necessarily mean that you will have it easy, you\u2019d still have to go through the whole conversion optimization process.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what Khalid had to say about this question:\u00a0<\/span><\/p>\n<p><iframe  id=\"_ytid_61625\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/yyzlz_liKYc?autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;modestbranding=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;\" class=\"__youtube_prefs__  epyt-is-override  no-lazyload\" title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/p>\n<h3><strong>4. What&#8217;s the hardest thing about experimentation?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In this context, you can think of <a href=\"https:\/\/www.invespcro.com\/blog\/expert-advice-on-developing-a-hypothesis-for-marketing-experimentation\/\">experimentation<\/a> as <\/span><span style=\"font-weight: 400;\">a research method that involves conducting an investigation or testing. Marketers use experimentation to find the best method for maximizing <\/span><span style=\"font-weight: 400;\">revenue<\/span><span style=\"font-weight: 400;\">s through the acquisition of new <\/span><span style=\"font-weight: 400;\">customers<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, that you know what experimentation is, let\u2019s talk about what makes it so hard.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But first, when you hear people saying experimentation is tricky, believe them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t, just check out the stats \u2013 numbers don\u2019t lie:\u00a0<\/span><\/p>\n<p><strong>Only 1 in every 7 experiments succeeds.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s the thing, anyone can come up with A\/B test ideas. But not everyone can come up with winning A\/B tests ideas. It takes a lot of experience to consistently come up with winning A\/B testing ideas.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Statistics are at the heart of experimentation. If you can\u2019t understand statistical concepts, you\u2019re bound to struggle with experimentation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what Khalid had to say about this:\u00a0<\/span><\/p>\n<p><iframe  id=\"_ytid_68047\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/VtHLtDcGLlc?autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;modestbranding=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;\" class=\"__youtube_prefs__  epyt-is-override  no-lazyload\" title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/p>\n<h3><strong>5. What\u2019s a reasonable Conversion Uplift to expect after running a CRO program?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The benefits of running a CRO program are well-documented.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike 10 years ago, most people are beginning to believe in the concept of conversion optimization. But what they don\u2019t seem to understand is what kind of a conversion uplift they should expect from running a CRO program.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The problem is there are so many misleading articles that talk about a 300% increase in conversions that comes with changing the color of a call-to-action button.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If CRO was that easy, everyone would be an expert!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what kind of uplift should you expect after running a CRO program?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Well, the correct answer to that question is that it varies from one company to another. When I asked Khalid this question, he said:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">We expect to deliver anywhere between a 20% to 30% increase in revenue at a minimum. And that\u2019s within a timeframe of 12 months<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s his answer in greater detail:\u00a0<\/span><\/p>\n<p><iframe  id=\"_ytid_61063\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/nkdZRyVKQSU?autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;modestbranding=0&#038;rel=1&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;\" class=\"__youtube_prefs__  epyt-is-override  no-lazyload\" title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/p>\n<p>If you have any conversion optimization questions you&#8217;d want <a href=\"https:\/\/www.linkedin.com\/in\/khalidh?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B4HI9b6AHTPmrUv1oiIGSMg%3D%3D\">Khalid<\/a> to answer, you can either <a href=\"https:\/\/www.linkedin.com\/in\/simbar-dube\/\">reach out to me<\/a>, or to him via LinkedIn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Every Thursday, around 9:30 am Eastern Time, I sit down with Khalid (Invesp CEO) and we talk about all things Conversion Rate Optimization (CRO).\u00a0 I figured since Khalid has been in the CRO game in the last 16 years, I should do a lot of asking and let him do a lot of talking.\u00a0\u00a0 These [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":15263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[],"class_list":["post-15261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cro"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/15261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=15261"}],"version-history":[{"count":1,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/15261\/revisions"}],"predecessor-version":[{"id":98202,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/15261\/revisions\/98202"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/15263"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=15261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=15261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=15261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}