{"id":15903,"date":"2009-01-21T00:00:05","date_gmt":"2009-01-21T05:00:05","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/conversion-optimization\/six-tips-to-optimize-your-websites-internal-search-function.html"},"modified":"2009-01-21T00:00:05","modified_gmt":"2009-01-21T05:00:05","slug":"six-tips-to-optimize-your-websites-internal-search-function","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/six-tips-to-optimize-your-websites-internal-search-function\/","title":{"rendered":"Six Tips to Optimize Your Website&#8217;s Internal Search Function"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/istock-000000736444xsmall.jpg\" alt=\"optimize your website\u2019s internal search function\" width=\"161\" height=\"240\" align=\"left\" border=\"0\" \/><\/p>\n<p>Some of you might think that great navigation is all you need to convert prospects into customers and keep them satisfied with your website\u2019s usability.<\/p>\n<p>Some of you are wrong.<\/p>\n<p>You need internal search. Yes, <em>need.<\/em><\/p>\n<p>That\u2019s not it, though. Internal searches have to be modified to reflect your business, its website\u2019s content and your customers\u2019 own needs, desires and habits.<\/p>\n<p>Try these stats on for size:<\/p>\n<ul>\n<li>At least <a href=\"http:\/\/www.ecommercetimes.com\/story\/Searchandise-Your-Way-to-Success-60696.html?welcome=1197386965\">50%<\/a> of shoppers prefer to use an online business\u2019s internal search function to find products<\/li>\n<li>Prospects convert at least 4x more than those who don\u2019t use search functions<\/li>\n<li>The average value of orders increases as more searches are performed<\/li>\n<\/ul>\n<p>Given this, it\u2019s practically unconscionable for business owners to overlook optimizing an internal site search on their website.<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<p>Like any other optimization measure, improving your search function\u2019s performance can result in higher conversions. After all, fine-tuning an internal site search requires that better results show so that more prospects find and buy what they need.<\/p>\n<p>Before that happens though, you have to understand prospect behavior.<\/p>\n<p>Prospects are likely to use an internal search function because:<\/p>\n<ul>\n<li>They\u2019re used to searching for what they want on search engines and getting it<\/li>\n<li>They don\u2019t want to waste time manually searching if they don\u2019t have to<\/li>\n<\/ul>\n<p>You can imagine their surprise when they\u2019re confronted with an internal site search that doesn\u2019t act as expected. Google has spoiled them and us. We\u2019re used to getting what we need fast and on the first try. If we don\u2019t get it then, we use suggestions that will.<\/p>\n<p>But, all too often, internal site searches don\u2019t perform. And they cost business owners money because of it.<\/p>\n<p>To optimize, you\u2019ll have to make changes. Here are six tips that\u2019ll help you along your way.<\/p>\n<p><strong>1. Study habits<\/strong><\/p>\n<p>Finding out what your prospects are looking for is the obvious first step.<\/p>\n<p>Investigate your logs and consult Google Analytics\u2019 Site Search. Are there common misspellings or grammatical errors that keep prospects from finding and buying your products? Consult dictionaries or thesauri developed for your industry. Fix your search engine to yield relevant results based on their (correct or incorrect) queries and watch your conversion rates rise.<\/p>\n<p>Look at what your prospects typed into a search engine to arrive at your website. They will likely enter the same terms into your site\u2019s search function, so prepare for that.<\/p>\n<p>Try \u201c<a href=\"http:\/\/www.marketingprofs.com\/4\/klais3.asp?part=2\">dynamic merchandising<\/a>.\u201d Find out what keywords are entered most and feed links to corresponding products to search engines so that they\u2019ll be indexed gates to sales.<\/p>\n<p><strong>2. Offer help<\/strong><\/p>\n<p>Prospects may be familiar with Googling, but that doesn\u2019t mean that they\u2019re familiar with your internal search. Make its use easier for them by offering auto-complete, radio buttons, an option to narrow results and pull-down menus. Showing last query results or suggestions for future searches can also help push prospects along the conversion path.<\/p>\n<p>Linda Bustos suggests investing in spell checkers, phonetic tools, stemming tools, controlled vocabularies and natural language processing to prepare for anything a prospect may throw at your internal search.<\/p>\n<p><strong>3. Refine your catalog<\/strong><\/p>\n<p>You don\u2019t have to add or subtract anything from your actual stock. Instead, as <a href=\"http:\/\/www.ecommercetimes.com\/story\/Searchandise-Your-Way-to-Success-60696.html?welcome=1197386965\">Corey Leibow<\/a> says, you should \u201cextract, normalize and categorize.\u201d Pick each item\u2019s attributes out, decide upon standard descriptors across all products and use them to organically group.<\/p>\n<p>Have your search handle numbers and phrases as well as keywords. SEO involves more than just single words and product numbers are often utilized to find corresponding units.<\/p>\n<p><strong>4.\u00a0 Include more than just inventory<\/strong><\/p>\n<p>Prospects search for more than just products. New customers may be interested in shipping, privacy, <a href=\"http:\/\/www.articlesbase.com\/ecommerce-articles\/4-site-search-improvements-252072.html\">return<\/a> policies or other consumer-related information. If they can\u2019t find it, they might decide against buying from you. Including other types of \u201cmiscellaneous\u201d but useful files as results won\u2019t hurt if you\u2019re maximizing your marketing effort and using them as advertising tools.<\/p>\n<p><strong>5. Show descriptive results<\/strong><\/p>\n<p>How you serve up your results can actually be just as important as the results themselves, since they can determine how your prospects access them.<\/p>\n<p>You\u2019ll have to decide on presentation. Like\u2026<\/p>\n<p><u>Result numbers<\/u><\/p>\n<p>How many results are there per page? Limitless pages packed with dozens of results on each tend to turn prospects off. Prospects can end up looking at the endless results and question why they even used the search function\u2026if the entire site was going to be returned to them as classified as \u201crelevant.\u201d<\/p>\n<p><u>Relevancy<\/u><\/p>\n<p>Do you have a ranking system to help consumers identify which results are most accurate? Do search results reflect search frequency and conversion rates? Consider restructuring your result rankings as customer behavior informs them.<\/p>\n<p>Are there filters in place to help customers find what they\u2019re looking for? Relevancy, price, alphabetical position and popularity sorting options are commonly used by businesses. Consider your specific business and anticipate your customers\u2019 searching habits to determine suitable filters. For example, if you sell clothes, you might want to add size, color and price. Auto parts sellers may filter results by make, model and year.<\/p>\n<p><u>Visual presentation<\/u><\/p>\n<p>Text-only results aren\u2019t very imaginative. Nor are they attention-keeping. Think about making your results enticing by including thumbnail product images alongside descriptions. Your customers will also appreciate the time-saving aspect of seeing a price near the product and may even reward you by pressing the \u201cBuy Now\u201d button.<\/p>\n<p><strong>6. Bank on \u201cno results\u201d\u2026literally<\/strong><\/p>\n<p>No matter how well you\u2019ve optimized your search to handle misspellings and alternate phrases for products, you always have to keep in mind that your prospects seeing \u201cNo Results\u201d is a very real possibility. That doesn\u2019t mean that they have to log off empty-handed. Keep making money by dressing your \u201cNo Results\u201d page with suggested categories, <a href=\"http:\/\/www.seroundtable.com\/archives\/015612.html\">best sellers<\/a> and other offers.<\/p>\n<p>Investing in a better site search function can do more than just increase your sales. It may even contribute to your <a href=\"http:\/\/www.mivamerchant.com\/blog\/27\/does-site-search-help-with-seo\/\">SEO campaign<\/a> and improve your search engine ranking, making your presence something that can\u2019t be ignored. That\u2019s just another reason to make optimizing your internal search function your next top priority. You\u2019ll no doubt start seeing the conversions pile up.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Some of you might think that great navigation is all you need to convert prospects into customers and keep them satisfied with your website\u2019s usability. Some of you are wrong. You need internal search. Yes, need. That\u2019s not it, though. Internal searches have to be modified to reflect your business, its website\u2019s content and your [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[180,181,182,183,184,63],"class_list":["post-15903","post","type-post","status-publish","format-standard","hentry","category-cro","tag-function","tag-internal","tag-optimize","tag-search","tag-site","tag-tips"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/15903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=15903"}],"version-history":[{"count":0,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/15903\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=15903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=15903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=15903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}