{"id":3508,"date":"2014-10-06T13:29:47","date_gmt":"2014-10-06T18:29:47","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=3508"},"modified":"2014-10-06T13:29:47","modified_gmt":"2014-10-06T18:29:47","slug":"email-ambush-a-critique-of-the-conversion-tactics-found-in-an-inbox","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/email-ambush-a-critique-of-the-conversion-tactics-found-in-an-inbox\/","title":{"rendered":"Email Ambush &#8211; A Critique of the Conversion Tactics Found in Your Inbox"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>Critical reviews of at least some of the promotional messages in your email inbox is like doing your conversion optimization homework. It exercises the lessons you learn from testing and experience. Someone could talk to you all day long about the benefits of matching subject lines to headlines, but until you experience a spectacular failure, or feel a bond to a well-matched message, you really don\u2019t make an emotional connection with the lesson &#8211; and you don\u2019t learn it as well.<\/p>\n<p><a href=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email05.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-3517\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email05.jpg\" alt=\"email conversion tactics\" width=\"240\" height=\"239\" \/><\/a><\/p>\n<p><strong>Landing Pages &amp; Email Messages:<\/strong> They are two separate channels with significant differences, from purpose to personalization. But what seems to be missing from the thinking of many email designers is that there are significant\u00a0similarities too. In many cases, the only difference between the two is that emails are pushed and landing pages pull.<\/p>\n<p>Even on a completely personalized <a href=\"https:\/\/www.invespcro.com\/blog\/e-commerce-abandonment-rates\/\">cart abandonment<\/a> re-targeting email, many of the best practices of conversion optimization for landing pages apply. From the aforementioned subject line\/email headline match (ad copy headline\/page headline match in landing pages), to having clear calls-to-action, a lot of what you know about landing page optimization doesn\u2019t need to be reinvented for email optimization.<\/p>\n<p>But you wouldn\u2019t know it by looking in your Inbox. Here we go:<\/p>\n<p><strong>Social Media Today<br \/>\n<\/strong>I feel so bad. I really like SMT; I read lots of their content and have attended more than a few of their webinars andall have been good. That\u2019s why the email message below is so surprising. It would be difficult to design and write a less inspiring email.<\/p>\n<ul>\n<li><strong>No Headline<\/strong> &#8211; OK, considering this email is written as a message more than in a landing page style, the fact that the first sentence reinforces the headline is good enough.<\/li>\n<li><strong>No Image<\/strong> &#8211; If the email asks the reader to \u2018imagine&#8230;\u2019; then imagine what an image would do for the look, feel and delivery of the message &#8211; and the email\u2019s conversion rate.<\/li>\n<li><strong>No Link on the Logo<\/strong> &#8211; At first I thought it was me. Maybe the universally accepted best practice of making your logo clickable doesn\u2019t translate to emails. Wrong. A flight through at least 10 other emails found that all have links on the logo. The best of them have links to a landing page that matches the email message.<\/li>\n<li><strong>Copy<\/strong> &#8211; Benefit-driven copy may not be ideal in every situation. But toss the customer a tidbit at least. Except for the word \u2018free\u2019 in the headline, the first sign of a benefit is in the last line of the first paragraph. Maybe. Other than that it\u2019s all \u201cImagine&#8230;\u2019 this and \u2018Do you want to learn\u2026\u201d &#8230;.\u00a0 zzzzzz.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email01.gif\"><img decoding=\"async\" class=\"aligncenter wp-image-3511\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email01.gif\" alt=\"Email message - Social Media Today\" width=\"600\" height=\"531\" \/><br \/>\n<\/a><\/p>\n<p><strong>The Drake Hotel &#8211; Toronto<br \/>\n<\/strong>Spoiler Alert: If you don\u2019t want to see where this critique is headed before we get there, don\u2019t read the following statistic, <a href=\"http:\/\/marketingland.com\/34-percent-email-opens-now-happen-pc-83277\">as reported by marketingland.com<\/a>:<\/p>\n<ul>\n<li>Percent of emails opened on mobile devices: 66<\/li>\n<\/ul>\n<p><strong>Background:<\/strong> Unlike it\u2019s larger, more famous namesake in Chicago, Toronto\u2019s Drake is a small, trendy boutique hotel located in the \u2018coolest\u2019 English-speaking neighborhood in the world, (<a href=\"http:\/\/www.vogue.com\/slideshow\/1080625\/fifteen-coolest-street-style-neighborhoods\/\">according to Vogue anyway<\/a>). Nuit Blanche is trendy, night-time arts festival held annually in a number of cities around the world, including Dallas, Minneapolis and San Antonio in the U.S..<\/p>\n<p>With that prelude, you could imagine how it tickled my suburban heart to get an email from The Drake inviting me to their Nuit Blanche BBQ. Visions of\u00a0chatting wittily about the latest <a href=\"http:\/\/youtu.be\/riEBi8BJ9Tw\">Michael Gondry video<\/a>, while sporting\u00a0my pastel-colored jeans,\u00a0danced in my head.<\/p>\n<p>And you could imagine the equal and opposite confused disappointment when met with the following after opening the message on my phone.<\/p>\n<p><a href=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email03.gif\"><img decoding=\"async\" class=\"aligncenter wp-image-3513\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email03.gif\" alt=\"Email message Drake Hotel\" width=\"350\" height=\"622\" \/><\/a><\/p>\n<ul>\n<li><strong>Headline Mismatch<\/strong> &#8211; The email subject line gives The Drake three chances to confirm at least one of its promises in the email headline. They miss them all. Indeed, the email\u2019s headline \u2018County Update\u2019 is not only miles away from anything in the subject line, but also from anything I associate with the hyper-urban Drake. (It refers to the recent opening of their country counterpart).<\/li>\n<li><strong>Image Mismatch<\/strong> &#8211; Like the headline, that\u2019s not The Drake I know.<\/li>\n<\/ul>\n<p>Not only does The Drake completely miss the opportunity to confirm that I\u2019m in the right place by reinforcing the subject line in the headline, but it\u2019s like they go out of their way to make me wonder if I\u2019m even in the right email. An email that promises to be about three urban events should not kick-off with a promotion for a new country inn.<\/p>\n<p><strong>Mirvish Productions<\/strong><br \/>\nFirst, you\u2019re not having calendar confusion. \u2018Thanksgiving\u2019 in the email below refers to the Canadian version, which is on October 13th this year.<\/p>\n<p><a href=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email02.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3512\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email02.gif\" alt=\"Email message from Mirvish\" width=\"600\" height=\"805\" \/><\/a><\/p>\n<p><strong>Is this a near-perfect email message?<\/strong> It&#8217;s not the prettiest, but here\u2019s evidence to support a \u2018yes\u2019 vote:<\/p>\n<ul>\n<li><strong>Headline<\/strong> &#8211; While the headline, \u2018Flash Sale!\u2019, does not match the subject line, \u2018$1 Tickets for 24 Hours Only\u2019, the sub-headline does and, considering the headline is displayed in a masthead format, it adds prominence to the sub-head.<\/li>\n<li><strong>Urgency<\/strong> &#8211; Being a holiday-based promotion, clearly you better order sooner than later.<\/li>\n<li><strong>User Experience<\/strong> &#8211; It is here that this email becomes exceptional. Having established that urgency is in order, the email gives you exactly what you want, \u201cHow to Order\u201d. The perfection of the tactic lies in the fact that the sender wants precisely the same thing. And then the copy eliminates any uncertainty or concern with clear instructions for both online and offline ordering. Brilliant.<\/li>\n<li><strong>CTA Buttons<\/strong> &#8211; So how is it that an email that does so much so well has \u201cBuy Tickets\u2019 CTA buttons that are grey on grey? Hopefully the answer is that the designers tested and found this to be the best color combination. But, judging from the vast majority of test results on button color, that\u2019s unlikely.<\/li>\n<\/ul>\n<p><strong>Bonus Points<\/strong> &#8211; The mobile version of the message\u00a0manages to accomplish all the good stuff too. Yes, the \u2018How to Order\u2019 info isn\u2019t visible, but the heading just above the fold tells the reader that it\u2019s there.<\/p>\n<p><a href=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email04.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3514\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/email04.gif\" alt=\"mobile email message - mirvish\" width=\"350\" height=\"622\" \/><\/a><\/p>\n<p><strong>Want to learn more about how to get higher conversions from your email messages and\/or landing pages?<\/strong> Ambush your inbox. It\u2019s like homework, but a lot more fun.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Critical reviews of at least some of the promotional messages in your email inbox is like doing your conversion optimization homework. It exercises the lessons you learn from testing and experience. Someone could talk to you all day long about the benefits of matching subject lines to headlines, but until you experience a spectacular failure, [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[43,253,107,108,87,128,342,245,222,109,143,240],"class_list":["post-3508","post","type-post","status-publish","format-standard","hentry","category-cro","tag-cro","tag-cta","tag-email","tag-email-marketing","tag-general","tag-headlines","tag-higher-conversions","tag-intermediate","tag-landing-pages","tag-resource","tag-testing","tag-user-experience"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/3508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=3508"}],"version-history":[{"count":0,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/3508\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=3508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=3508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=3508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}