{"id":9963,"date":"2017-10-11T03:06:59","date_gmt":"2017-10-11T08:06:59","guid":{"rendered":"https:\/\/www.invespcro.com\/blog\/?p=9963"},"modified":"2023-10-25T20:57:19","modified_gmt":"2023-10-25T20:57:19","slug":"live-chat-customer-support","status":"publish","type":"post","link":"https:\/\/www.invespcro.com\/blog\/live-chat-customer-support\/","title":{"rendered":"The Importance of Live Chat Customer Support &#8211; Statistics and Trends [Infographic]"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on &#8220;Live Chat Customer Support&#8221; for latest statistics and trends.<!--more--><\/p>\n<p><strong><img decoding=\"async\" src=\"https:\/\/www.invespcro.com\/blog\/images\/blog-images\/live-chat-customer-support.jpg\" alt=\"Live Chat Customer Support\" width=\"580\" \/><\/strong><\/p>\n<p><strong>Infographic by- <a href=\"https:\/\/www.invespcro.com\/\">Invespcro.com<\/a><\/strong><\/p>\n<p><strong>To Publish this Image on your Blog or Website . Copy this code<\/strong><\/p>\n<p><textarea rows=\"5\">&lt;a href=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/live-chat-customer-support.jpg&#8221;&gt;&lt;img src=&#8221;https:\/\/www.invespcro.com\/blog\/images\/blog-images\/live-chat-customer-support.jpg&#8221; alt=&#8221;Live Chat Customer Support&#8221; width=&#8221;580&#8243;&gt;&lt;\/a&gt;&lt;\/p&gt;&lt;br \/&gt;&lt;br \/&gt;<br \/>\n&lt;p&gt;Infographic by- &lt;a href=&#8221;https:\/\/www.invespcro.com\/&#8221;&gt;Invesp Conversion Optimization Services&lt;\/a&gt;<\/textarea><\/p>\n<p>73% of customers find live chat to be the most satisfying way of communicating with a business<\/p>\n<p>42% of customers selected live chat as their preferred method of giving contact information, higher than any other <a href=\"https:\/\/www.invespcro.com\/blog\/its-a-lead-generation-form-conversion-optimization-ambush\/\">lead generating method<\/a><\/p>\n<p>With customer satisfaction rate of 92%, live chat generates more leads than phone, email or social media support<\/p>\n<p>44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.<\/p>\n<p>63% of consumers are more likely to return to a website that offers live chat<\/p>\n<p>73% of customers were <a href=\"https:\/\/www.invespcro.com\/blog\/great-customer-experience\/\">satisfied with their live chat experience <\/a>compared to email (51%) and phone (44%)<\/p>\n<p>77% of customers won&#8217;t make a purchase if there&#8217;s no live chat support<\/p>\n<p>Chatters spend 60% more per purchase than non-chatters.<\/p>\n<p>38% of customers have said that they have made a purchase due to a good live chat session itself<\/p>\n<p>Addition of live chat software to a website typically causes a 20% increase in conversion. Chatters are 2.8x more likely to convert than visitors who don\u2019t chat<\/p>\n<p><b>Top Reasons why Live Chat is Preferred<\/b><\/p>\n<table style=\"width: 519px;\">\n<tbody>\n<tr>\n<td style=\"width: 374px;\">Reasons<\/td>\n<td style=\"width: 135px;\">%age<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Get my questions answered immediately<\/td>\n<td style=\"width: 135px;\">79%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Because I can multi-task<\/td>\n<td style=\"width: 135px;\">51%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Most efficient communication method<\/td>\n<td style=\"width: 135px;\">46%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Better information than if I emailed<\/td>\n<td style=\"width: 135px;\">29%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Don\u2019t like talking on phone<\/td>\n<td style=\"width: 135px;\">22%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Can chat while I\u2019m at work<\/td>\n<td style=\"width: 135px;\">21%<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 374px;\">Better information than if I called<\/td>\n<td style=\"width: 135px;\">15%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on &#8220;Live Chat Customer Support&#8221; for latest statistics and trends.<\/p>\n","protected":false},"author":2,"featured_media":9970,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[85,87,88,505,89],"class_list":["post-9963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics","tag-beginner","tag-general","tag-infographic","tag-live-chat-customer-support","tag-statistics"],"_links":{"self":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/9963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/comments?post=9963"}],"version-history":[{"count":1,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/9963\/revisions"}],"predecessor-version":[{"id":97794,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/posts\/9963\/revisions\/97794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media\/9970"}],"wp:attachment":[{"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/media?parent=9963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/categories?post=9963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invespcro.com\/blog\/wp-json\/wp\/v2\/tags?post=9963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}