Arabian Sinbad is a language learning software specifically designed to help both kids and adults to learn, increase their knowledge of, or maintain Arabic and other foreign language skills.
Arabian Sinbad hired Invesp in October for a specific linear project to help develop a wireframe and UX design that is top-notch and based on user research.
“We wanted to have a very intuitive web application to teach foreign languages to children. We needed to make sure that all of the wireframes and the UX would be top-notch and based on the native research done in the field.”
Upon hiring Invesp, Arabian Sinbad was using a UX design version created by their in-house designer. The design version was good aesthetically, but there was no balance between creativity and usability – this made the design to lack a natural flow.
“We had a designer in-house who had worked on the first version of the UX design. When I reviewed it, I saw that there was room for improvement; the application lacked a natural flow.”
Creating a new UX design that strikes a perfect balance between creativity and functionality solved half of the problem. Our team was also supposed to figure out how to incorporate the new UX design into a gamification engine.
Since this was Arabian Sinbad’s first conversion project, our CRO team was responsible for crafting a conversion optimization process customized to suit their business model.
We deployed a team that consisted of a Senior CRO Specialist, Senior UX Designer, senior front-end, and back-end developer.
Using our SHIP optimization process, our team used various conversion research techniques to understand users’ learning objectives. This was done to come with steps that help motivate children to enjoy using the learning platform.
In less than two weeks, our team managed to identify more usability and persuasion issues working against the site’s conversion rate.
The team ranked the issues using our prioritization framework to determine which issues will most impact the bottom line while requiring the least amount of effort.
“They delivered a document that detailed the pages they were going to work on. It was similar to what we had before, and we approved it. They worked with the in-house team on delivering the wireframes.”
Having mapped out the exact testing landscape, we launched four experiments for this project, and in the third month, we had figured out the optimization treatment that worked best for the site.
Our team conducted weekly status meetings to keep the Arabian Sinbad team updated about the experiments’ status, discuss new testing plans, and receive feedback on the current work.
“What I really liked was their punctuality and professionalism in terms of communication. Everything was very clear. We didn’t have to go over certain points we’d already agreed upon; instead, we only had to speak about it once, and it was done.”
“The wireframes were really good. We were a bit surprised because they were practically in a UI mode; all we really had to do was add the products that we developed so it would go better with our visual identity.
Invesp was very efficient. They didn’t agree on every suggestion I made; instead, they challenged us in a good way. I didn’t understand the philosophy behind some of my ideas, and they made me think twice about things. There was a good knowledge transfer during the engagement. We got good results because of that.
We were very satisfied with the final product. It was a good ROI because the project happened quickly. We needed to finish the project urgently, and they met the deadlines.”