The Importance of Live Chat Customer Support – Statistics and Trends [Infographic]

• Posted in Infographics

Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on “Live Chat Customer Support” for latest statistics and trends.

Infographic by- Invespcro.com

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<a href=”https://www.invespcro.com/blog/images/blog-images/live-chat-customer-support.jpg”><img src=”https://www.invespcro.com/blog/images/blog-images/live-chat-customer-support.jpg” alt=”Live Chat Customer Support” width=”580″></a></p><br /><br /><br /> <p>Infographic by- <a href=”https://www.invespcro.com/”>Invesp Conversion Optimization Services</a>

73% of customers find live chat to be the most satisfying way of communicating with a business

42% of customers selected live chat as their preferred method of giving contact information, higher than any other lead generating method

With customer satisfaction rate of 92%, live chat generates more leads than phone, email or social media support

44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.

63% of consumers are more likely to return to a website that offers live chat

73% of customers were satisfied with their live chat experience compared to email (51%) and phone (44%)

77% of customers won’t make a purchase if there’s no live chat support

Chatters spend 60% more per purchase than non-chatters.

38% of customers have said that they have made a purchase due to a good live chat session itself

Addition of live chat software to a website typically causes a 20% increase in conversion. Chatters are 2.8x more likely to convert than visitors who don’t chat

Top Reasons why Live Chat is Preferred