One major trait that defines top-notch customer service is understanding consumer behavior –the study of individuals, groups, or organizations and all the activities associated with the purchase, use, and disposal of goods and services, including the consumer’s emotional, mental and behavioral responses that precede or follow these activities.
Creating a product that customers cherish is not an easy thing to do, especially if you don’t know what drives their buying behavior.
Before you come up with a product or service, it’s really helpful to tap into the world of consumer psychology and borrow insights from there. This is important because …Read More
Let’s start with some customer loyalty stats
65% of business comes from existing customers Repeat customers spend 33% more. The cost of getting new customers is five times higher than retaining old ones.
It’s a great thing to have your customers come back for more.
Unfortunately, gaining their loyalty isn’t easy.
Nowadays, choices are overflowing, and customers are getting pickier. 77% of brands could disappear, and customers wouldn’t bat an eyelash. One-third of millennials won’t hesitate to drop a brand like a hot potato if it doesn’t meet their expectations.Read More
Everyone is about increasing their conversion rates and revenue. But to succeed during increasingly competitive times, there are many factors you should consider. Conversion optimization is a discipline that encompasses usability, copywriting, statistics, testing, and research. CRO is successful when the target market’s needs, wants, and desires are successfully accounted for through design and copy.
The copy is essential to getting your point across and better persuading the online visitor. Your copywriting skills become extremely important to be a successful CRO. According to Nick Kolenda;
“Writing copy is tough. Writing persuasive copy is even tougher.”Read More
Content marketers see the world in a different way – they want their content to be shared far and wide – allowing no forms hinder it.
On the other hand, demand generation focused-marketers believe content such as webinars, white papers, case studies, analyst reports or information that isn’t available anywhere else for FREE – should be GATED.
Whether you gate your content or not, it usually depends on:
The quality of leads you need How widely you want your content to be shared or consumed
In this post, we’re going to dive deep into the pros and cons …Read More
“The more information you’re advertising, the more persuasive it will be,” David Ogilvy said it best.
The state of advertising and marketing products online underwent a drastic change from the scenario of the 60s and 70s. Now companies online want to present quick information, make the sale, and increase revenue.
So, can e-commerce stores nowadays benefit from “more information” to close more sales? Should they not limit themselves only to dry product description?
The fast-paced, impatient world we now live in has pushed most companies to display only the most relevant information on a given page:
a manufacturer’s description; a …Read More
“No credit card required.”
“Never shared, never spammed.”
“Change your profile whenever”
These are some great examples of microcopy. They are short, to the point, and placed right where they will be seen by tons of users.
When done right, microcopy can persuade customers, clear doubts and reassure users of your product’s value.
In this post, I’m going to show you 8 ways you can use microcopy to boost your site’s conversion rates.
What is microcopy?
In a nutshell, microcopy is any small bit of text/copy that helps address user concerns, clarify product value, or convince customers.
This, for example, …Read More
It seems odd that we’ve gone through two posts about how to write web copy that sells and, so far, all we’ve written may be a few headlines. But fear not, after following the steps in Part 1 – Preparation and Part 2 – The Headline you now have a clear idea of the direction your copy needs to take and what it needs to do, including:
Focus on the conversion goal of the page Speak to your target audience Address them where they are in the buying cycle Highlight the benefits of your offer Use keywords and/or keyphrases Have …Read More
If you’ve skipped to Part 2 of this series because all you’re really looking for are quick tips to help your web copywriting, and you’re all “yeah, yeah, yeah” about the Preparation steps outlined in Part 1, please at least scan Part 1: Preparation.
Whether it’s for a web page, a landing page, an email – any digital marketing copy – even if you write the world’s most amazing copy ever, if it doesn’t meet the criteria set out in Part 1, the effort could easily be wasted.
For businesses, great web copy must be more than good writing. It must …Read More
Connect with us
- 10 Marketing Podcast Episodes You Should Listen to
- Post COVID-19 era: What Growth Teams need to look at in the next 3 months
- Do loyalty programs work? What’s their Impact on Customer Retention?
- Google Analytics: Recency and Frequency and MCF Reports
- Omnichannel Customer Service In E-Commerce
- Stop Listening To The Customer
- How we tripled user activation rate on FigPii
- The State of Fake Reviews – Statistics and Trends [Infographic]
- 11 Customer Service Psychology Secrets that go Down the Funnel, Not Down the Drain
- The State Of Supply Chain Management – Statistics and Trends [Infographic]
Latest Blog Posts