• 10 simple ways to boost your holiday conversion rate

    10 simple ways to boost your holiday conversion rate

    10 simple ways to boost your holiday conversion rate

    Last week I attended a webinar held by elastic path’s Jason Billingsley with guest speaker Mellissa Burdon of Future Now. The topic was 7 ways to boost your holiday conversion rate. It’s always nice to hear the guys at Future Now talking about conversion, and I thought that this webinar was particularly interesting.

    The webinar’s main goal was to present 7 solutions that can be easily implemented to improve conversion rate. I will list the 7 points and elaborate on my thoughts of each:

    1. Product Images Tell a Story

    Your products need to elaborate more on their details and features within the photographs or images representing them.So basically, when I see the dress I want to be online through several different angles, and encourages me a hundred times more to buy the item. Of course this is not always a simple task. If you’re an ecommerce site, going through and changing all your images will be a challenge. You need to decide which images truly need to be elaborated upon. And really, depending on the product you may only need one really good image.

    2. Headlines

    We’ve said this over and over again: you need to hook your readers with a great headline. The webinar explained 3 different ways you can write the headline. Other sites such as copyblogger and Jacob Nielsen have great tips about how to write the perfect headline.

    3. Calls To Action

    Again, it’s true that calls to action throughout your document, placed in the right positions will significantly boost conversion. The correct placement of calls to action will help walk your visitors through the conversion funnel.

    Visitors are coming at different stages in the buying process, ESPECIALLY during the holiday season. People tend to shop around to find the best deals, etc. So what you need to do meet the buyer at which ever stage he/she may be.

    4. Point of Action Assurances

    If you want your visitors to buy, make sure you help them feel at ease to give out their personal information. Nobody wants to give out information to insecure site.

    5. Make Contact Info Obvious

    Maximize on your conversions, if you have a call center, by placing your number somewhere visible (like the top left corner of the webpage). Sometimes your visitors want to call to get some type of clarification on an item. Little changes can truly go a long way.

    6. Don’t make your visitors wait

    Sometimes your site is all flashy and fancy, and quite attractive, but in order for your visitors to see your images, it takes 1 minute to load! In this day in age, people hate waiting, ESPECIALLY internet users. Pages should load in less than 3 seconds.

    7.    Relevant Scent

    Don’t let the visitor figure out your site, you need to figure out what stage of the buying process they are in. Okay, so what now your buyers are similar to dogs! No silly!! Let me explain: Let’s take me for an example: I have a toddler and an infant, I’m on the go all the time. I am looking for a simple, light, and easy to use double baby stroller. It also needs to be durable and comfortable for both children in the various stages of their growth. So, I go online to search for the term “double baby stroller”.

    I know what features I want, but I don’t have a clue which stroller presented is the best for my particular needs, unless the information is clearly stated (the scent).

    Well, when I land on the site, I don’t want a page full of jogging strollers, and heavy strollers! I want an easy way to find the light, simple to use strollers. The idea is your visitor needs to be able to SNIFF their way through the buying process. So if I land on a site that presents a functionality that helps me find the stroller with the features of my choice, that’s a site I will buy from. I also like to read reviews, so if I find a site that has everything easily displayed, they are guiding me through the conversion process by presenting all the information I am looking for, and I want right under my nose.

    In a nutshell, those are the 7 points, which are great to help boost conversion. I don’t know if they are all “quick fixes,” it takes time to figure out your buyer, and that is done through understanding your market and the creation of personas. But if you’re a site with no Calls to Action for example, placing a few here and there can boost your sales significantly. If you’re a site with flash and slow loading times, that’s an easy fix. Your headlines and crucial, and that may help you see people stay a bit longer on your site rather than exiting immediately! Some other ideas I have for to boost your conversion rates this holiday season are:

    8. A clean site design

    When I visit a site that looks unprofessional, I’m outta there faster than you can say wait! Your site design can easily be cleaned up by removing unnecessary images, using normal and toned down colors, and making sure the copy is free of grammatical errors or slang.

    9. Adding testimonials and reviews

    Your visitors need the assurance that you are someone they can trust. What better way than what other clients have said about you! Give your visitors easy access to the testimonials so they can see what others have to say about you. Additionally, like the above examples, reviews are essential to help buyers make the plunge. If I read a bad review, it does not mean that I will not purchase the item. It just means that I am aware of this issue that may come up and I will continue reading other reviews until I am fully satisfied (or dissatisfied) with the product. If I see an item with 0 reviews, I almost NEVER purchase it. Elastic Path actually also had a webinar about the power of reviews on e-commerce sites.

    FigPii Heatmaps

    10. Incentive Offers

    Well you’re up against thousand of ecommerce and retailers out there. What can you offer your visitor that’s going to give them that extra encouragement to go with you over the 10 other sites they’ve visited? Free delivery? 25% off of their order? You have to stand out amongst the competition, so know who and what you are up against, as well as understand what your buyers want!

    Any other ideas on some things you can do to boost conversion rates?  Share your thoughts!!

Ayat Shukairy

My name is Ayat Shukairy, and I’m a co-founder and CCO at Invesp. Here’s a little more about me: At the very beginning of my career, I worked on countless high-profile e-commerce projects, helping diverse organizations optimize website copy. I realized, that although the copy was great and was generating more foot traffic, many of the sites performed poorly because of usability and design issues.

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Ayat Shukairy

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5 thoughts on “10 simple ways to boost your holiday conversion rate”

  1. Ayat Ayat says:

    That’s the key to increasing conversion: making your site as client centric and visitor focused as possible. And that’s where a lot of websites fall short…it’s sometimes difficult to see things from the client’s perspective. The site and copy usually end up created from the company and designer’s perspective.

  2. Nice post Ayat. It’s good advice holiday or not. When it comes to download times I think there are some who believe it’s less of an issue with high speed connections, but I’m with you. I think your page can never download too fast.

    The faster things get the faster people will want them. We won’t be happy until the page is finished loading before we finish clicking the link to it.

  3. this has been a very interesting read for me, i like the theme i have for site because it is clean and uncluttered but it is quite heavy on graphics, so i have had to compress my images so the site will load faster.

    i think you have to strike a balance between looks and speed, but in the future i think this ill be less of an issue as people will all have fast connections.

  4. Ayat Ayat says:

    I suppose you’re right, but until then we should be careful. Another issue to always remember is that what we may believe is a good looking site may not be the case to your visitors and customers. It’s always a good idea to survey people through forums or other bloggers to take their advice on the speed and looks of your site. Good luck!

  5. Avatar Scott says:

    Great read. I’ve been online for almost 5 years now and have been thinking about making my pages view faster than they do now.

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