• The Importance of Customer Experience Management – Statistics and Trends [Infographic]

    Customer experience management statistics and trends

    Did you know that 99% of Customer Experience and Success leaders believe Customer Experience Management  has a positive impact on their business. Customer experience is estimated to overtake price and product as the key brand differentiator by 2020 whereas 86% of consumers are willing to pay more for a great customer experience and 89% of companies expect to compete mostly or completely on the basis of Customer Experience in 2019. Check out our infographic on “The Importance of Customer Experience Management” for latest statistics and trends.

    The importance of Customer Experience Management – Statistics and Trends

     

    Infographic by- Conversion Rate Optimization By Invesp

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    84% of organizations working to improve CX report an increase in revenue.

    More than 50% of organizations will redirect their investments to customer experience innovations

    52% of consumers say they have made an additional purchase from a company after a positive customer service experience

    Organizations that lead in CX outperformed laggards on the S&P 500 index by nearly 80%

    More than 50% of organizations will redirect their investments to customer experience innovations by 2019

    70% of consumers say they have already made a choice to support a company that delivers great customer service.

    70% of companies that deliver exceptional customer experience use customer feedback

    Only 43% of CX executives are highly confident in their company’s CX proficiencies and preparedness for the future

    50% of consumer product investments will be redirected to customer experience innovations

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