Both user testing and a/b testing are important techniques used during conversion optimization. They aren’t poles apart as far as their purpose is concerned. You can say that they are indeed two sides of the same coin.
The ultimate purpose of user testing and a/b testing is to improve the overall on-site experience for users and to improve the conversion rates of websites. However, one must understand the 8 differences between the two and decide when to pick the right test based on its objective. So, let’s find out what is the purpose of each of these tests.Read More
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Seasonality is an ever-evolving trend.
Even if you are not in a seasonal business – your customers are reacting to a particular season in predictable ways that you can leverage.
According to BigCommerce, nearly 40% of online sales are generated in the last three months of the year – October, November, and December.
What’s more:Read More
- July 9, 2018
- Conversion Rate Optimization
Gif source: Giphy
The quality of insights that you can expect to glean from clickstream data is directly dependent upon the quality of meta-data that you can attach to visitor sessions taking place on your digital platforms.
Visits, page views, bounce rates, cart abandonment etc. are all great metrics but their utility wanes when it comes to their ability to provide any actionable intelligence about advanced efficiency metrics (attribution, channel ROI etc.) and effectiveness metrics (think strategic business outcomes like market share, category growth etc.).
Advanced metrics inevitably require combining data from various sources and businesses to make …Read More
If you are a marketer, optimizing for conversions is probably etched in bold in your job description. After all, getting users to complete the desired action on your website – be it clicking on a PPC ad, filling up a form, subscribing to the blog, or making a purchase – is the primary objective. The more efficiently you can drive conversions, the more you end up saving in terms of time, money, and effort.
Needless to say, every little tweak you make to your website to convert a visitor into a customer or a passive user into an active one, …Read More
- February 6, 2018
Customer journey mapping is extremely popular and more companies are turning to this practice. In fact, a recent Google search of the term “Customer Journey Maps” turned up 5.3 million results.
What are customer journey maps, and why are they such a big deal?
In short, customer journey maps are a visual representation of a customer’s relationship with an organization. They are supposed to allow marketers to understand customer needs and address them effectively.
Sounds great, right?
Unfortunately, customer journey maps are not easy to design and often fail to meet their objective.Read More
- January 29, 2018
Personas, proposed by Alan Cooper, a noted pioneer software developer in the late 1990s, is a method that has gained increasing attention over the years. In fact:
Personas have now become the new standard and a fundamental part of a UX designer and conversion optimizer’ toolkit.
But, many marketers have tried them and given up, so it begs the question:
Are personas as useful as we think?
The most serious limitation of the personas method is that it is difficult or impossible to verify if they’re accurate.
What’s more?Read More
If only CRO was so easy: find the exact point at which the user loses interest in a page. Figure out why. Fix it. Eat a bagel.
If you’re reading this, it’s likely that you’re familiar with the obstacles that prevent this dream from fruition.
For over a decade we have worked hard to figure out ways to simplify this. CRO is never that easy. But identifying problems and figuring out why can be easier than one thinks.Read More
- January 17, 2018
- Conversion Rate Optimization
People believe that the key ingredient to making an attractive and useful webpage lies in its design quality. But the real underlying current that drives a visitor forward is the site’s usability and navigation. User satisfaction significantly depends on the informational architecture of a website and how it delivers the necessary information.Read More
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