• The Importance of Live Chat Customer Support – Statistics and Trends [Infographic]

    Live chat customer support Statistics

    Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on “Live Chat Customer Support” for latest statistics and trends.

    Live Chat Customer Support

    Infographic by- Invespcro.com

    To Publish this Image on your Blog or Website . Copy this code

    73% of customers find live chat to be the most satisfying way of communicating with a business

    42% of customers selected live chat as their preferred method of giving contact information, higher than any other lead generating method

    With customer satisfaction rate of 92%, live chat generates more leads than phone, email or social media support

    44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.

    63% of consumers are more likely to return to a website that offers live chat

    73% of customers were satisfied with their live chat experience compared to email (51%) and phone (44%)

    77% of customers won’t make a purchase if there’s no live chat support

    Chatters spend 60% more per purchase than non-chatters.

    38% of customers have said that they have made a purchase due to a good live chat session itself

    Addition of live chat software to a website typically causes a 20% increase in conversion. Chatters are 2.8x more likely to convert than visitors who don’t chat

    Top Reasons why Live Chat is Preferred

    Reasons%age
    Get my questions answered immediately79%
    Because I can multi-task51%
    Most efficient communication method46%
    Better information than if I emailed29%
    Don’t like talking on phone22%
    Can chat while I’m at work21%
    Better information than if I called15%

Khalid Saleh

Khalid Saleh is CEO and co-founder of Invesp. He is the co-author of Amazon.com bestselling book: "Conversion Optimization: The Art and Science of Converting Visitors into Customers." Khalid is an in-demand speaker who has presented at such industry events as SMX, SES, PubCon, Emetrics, ACCM and DMA, among others.

View All Posts By Khalid Saleh
Khalid Saleh

Join 25,000+ Marketing Professionals

If you enjoyed this post, please consider subscribing to the Invesp blog feed to have future articles delivered to your feed reader. or,receive weekly updates by email:

Leave a Reply

Your email address will not be published. Required fields are marked *