All posts by Khalid Saleh

  • The Importance of Live Chat Customer Support – Statistics and Trends [Infographic]

    Live chat customer support Statistics

    Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on “Live Chat Customer Support” for latest statistics and trends.

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  • What makes a good conversion optimization case study?

    The CRO industry have evolved tremendously over the last twelve years.

    I still recall conversations we used to have with CMOs and VP of marketing at large online retailers trying to introduce them to conversion optimization.

    We would first try to determine if they even knew what were even talking about (it was that new): “Have you considered CRO?”

    The first response for the most part was, “CRO? You mean SEO. Yes, we are working on increasing traffic to our website.”

    “No, I am not talking about SEO, I am talking CRO…conversion rate optimization. Increasing your website conversion rate.”

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  • A Complete Guide On How to Do Outreach Correctly

    Editor note: this is a guest post by Sergey Aliokhin @ Ahrefs

    When you as a businessman releases some service or a product, you eager to see the sales skyrocket from the start. And it is for a good reason.

    You worked hard to offer something valuable on the market. You expect to spread your service throughout the world of web. You know your product could be a leader in the niche you represent.

    However, even though you can nothing to do but stay among outsiders while your competitors hit the jackpot.

    Why does it happen?

    It happens due to the

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  • Buy Online Pick Up In Store – Statistics and Trends

    Buy Online Pickup Instore Statistics and Trends

    Did you know that 57% of online shoppers surveyed said they had picked up an online order in a store in the last year. Avoiding shipping fees is the top reason why 73% of shoppers preferred buy online and In Store pickup, followed  by 32.2% for whom the store was nearby and convenient to pick up item and 30.4% who needed purchased item same day and couldn’t wait for delivery. Check out our infographic on “Buy Online Pick Up In Store” for latest statistics and trends.

     

    Infographic by- Invespcro.com

    To Publish this Image on your Blog or Website

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  • The Importance Of Lead Nurturing – Statistics and Trends

    The importance of lead nurturing

    Did you know that 80% of new leads never translate into sales and companies that excel at lead nurturing generate 50% more sales ready leads at a 33% lower cost. More than 35% of B2B marketers surveyed have established a lead nurturing strategy. Check out our infographic on “The importance of lead nurturing” for latest lead nurturing statistics and trends.

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  • The 7 Step Roadmap For Effective Usability Testing

    • July 7, 2017
    • UX

    How often do you conduct a usability test to realize middle-way through you should have taken a different route?

    I wouldn’t be surprised if the answer was very often!

    Conducting a usability test is by no means cut and dry, and there are many methodological pitfalls that can turn the whole test into a flop if not conducted properly. It is also an important step when conducting a conversion optimization project.

    With the different kinds of usability testing, you should keep an eye on the issues that may rise along the way.

    This article will focus on answering questions

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  • SaaS Customer Acquisition – Statistics and Trends

    SaaS customer acquisition

    Growth rates for the Software as a Service business model are inspiring high.

    You can just check the astounding Dropbox 3900% growth over 15 months, reaching over $1 billion in annual revenue run rate in 2017. Or Slack’s 63% paid seat growth in 5.5 months. Or Zendesk’s dollar-based net expansion rate of 115% during the fourth quarter of 2016. But SaaS companies need to grow at these impressive rates.

    Unlike companies in other industries, which would happily welcome a 20% annual growth, a software company growing at 20% annually has a 92% chance of extinction within a few years.

    To

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  • A/B Testing: 14 Sampling Issues That Can Ruin Your Test

    You must cover all the bases to get reliable results from your A/B tests.

    A/B testing mimics scientific experiments, however, it is not a tool that will give you a 100% sure answer in 100% of tests that you run. Only few marketers are aware of the limitations of the method and know how to run it to get valid results and minimize the risk of false positives and false negatives.

    That’s why Martin Goodson, now the Chief Scientist at Evolution AI, wrote a paper called “Most Winning A/B Test Results Are Illusionary.” In his paper, he explained that badly

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