Category Archives:Ecommerce

  • Use Unique Loyalty Programs to Drive Up Sales

    Most business owners know what loyalty programs are. Too few actually implement them. Even less use programs that customers aren’t tired of seeing.

    I have a problem with that.

    At worst, a customer confronted with a loyalty program that they’ve seen too many times before can feel burdened. It’s almost like you’re requesting them to do extra things that other businesses have asked them to do, too. And before you.

    The solution? A unique loyalty program.

     

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  • A Case for Bundling After the Holidays

    By now, we’ve all wound down from the holiday season rush.

    That doesn’t mean that we can sit back and relax, though.

    This recession means that a rough road lies ahead for some business owners. For them, coming up with strategies to attract prospects is still at the top of their wish lists.

    I know that there are business owners who tried bundling during the holiday season to keep up with comparable offers from competitors or competitors who just plain offered free shipping. I’m sure that profits were made. But now, those same business owners are probably back the

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  • Seven Ways to Improve Your Welcome Emails

    Yesterday, I gave you a few reasons why welcome emails shouldn’t be dismissed.

    Today, I’d like to provide some practical tips for those who already utilize welcome emails.

    That’s straightforward enough, right?

    Well, not really.

    Some of these tips may require you to look at welcome emails in an entirely different light. It might even be easier for you to disregard everything that you’ve done up until this point.

     

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  • Secure Your Business’s Website to Make Conversions a Lock

    In 1999, The American Institute of Certified Public Accountants released some research about security and ecommerce after customer information was compromised on certain popular websites. I can already hear you questioning its relevance in 2009. But before you dismiss it, you should know one thing: it’s just as applicable today as it was then. Some may say that it’s even more so.

    Take this excerpt:

    “Consumers are looking for better ways to research and buy online, all the while requiring a reasonable amount of assurance and trust that the sites are safe and secure and that their information is

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  • Seven Ways to Afford Free Shipping During the Holiday Season

    These are troubling economic times. That much can’t be denied. Consumers feel the pinch as they find that it costs more to buy things. But now businesses are hurting, too. It’s also expensive to sell things.

    Skyrocketing fuel costs have turned consumers to the Internet for their shopping needs. After all, it can be easier, quicker and cheaper to order something online if you find a good price and if shipping is cheap or even free. But therein lies the problem. While expensive gas has made shopping on the Internet more attractive to fuel-conscious consumers, it’s also made the

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  • Hit a Buyer Persona Bull’s-eye: Ask Target Markets the Right Questions

    Many business owners erroneously believe that gathering information about target markets is enough to build their buyer persona marketing arsenal. Not so! Think of getting to know buyer personas as slicing through a cake- you can’t cut a perfect piece without cutting through all the layers first.

    The usual marketing questions don’t suffice when creating buyer personas. Using educated guesses can have your marketing team working overtime and just plain guessing can leave you confounded. While knowing certain descriptors of your target market (age, sex, location) can get you started in the right direction, you’ll need to go that

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  • Lessons from 12 Years of Building E-commerce Websites

    Creating a successful e-commerce operation is no easy task. Take the grueling process of creating a successful company offline and add to it a multitude of complexities from online marketing challenges to technical issues and you have an ecommerce operation. When I reflect back on my experience during the last 12 years in creating ecommerce websites and online portals, it is difficult to contribute the success or the failure of an ecommerce operation to a single issue. It is usually a culmination of several issues that can make or break the company. And I’ve learned from seeing ecommerce sites fail

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  • Analysis of the Top Converting Online Retailers: Homepages (3)

    In the last post of this blog series, I reflected briefly on the homepages of ProFlowers.com and 1800Flowers.com, the two top etailers in the category of gifts and flowers. Remember, the reason I decided to explore this category in the first place was the fact that in June Proflowers.com, 1800Flowers.com, and FTD.com all made it to the top 10 e-tailers sorted by conversion rate as reported by Neilsen Online with over 20% conversion rate each.

    Amongst the top 500 retailers, in the vertical of flowers/gifts are two sites that clearly have sizable revenue, but are not doing as well

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