The year is 2020. 

The world is crippled by a pandemic outbreak.

Brick-and-mortar stores have been forced to close, and visitors are stuck to their devices now more than ever before.

Online shopping is only growing.

This of course triggers technological advancement and growth within eCommerce. We have seen an explosion in the number of direct-to-consumer (D2C) eCommerce brands. 

While this growth is good for customers, it is scary for other online businesses.

Why? 

While the arrival of the pandemic has been a curse to physical stores, it’s been a blessing in disguise for businesses that sell their products online. 

ECommerce brands have been experiencing significant gains in the past few months. 

Companies that didn’t have an online presence and relied heavily on brick-and-mortar or department stores saw a drastic fall in revenues, and they were forced to rethink their omnichannel strategies. 

But even pre-covid, selling through distributors like Amazon or Walmart or large department stores has always been the traditional way to gain attention to your product. But with the rise of social …

Although eCommerce websites come in different shapes and sizes, there are very real, specific KPIs that every eCommerce website, regardless of size, should be setting and monitoring.

But one thing I can tell you is that you have to be extremely careful. Ecommerce KPIs can be both a blessing and a curse. 

Over the years of helping different eCommerce businesses, we have discovered that most eCommerce marketers fail to accomplish their goals on time not because they lack skills and knowledge but because they lose sight of what to track precisely. 

The post-purchase experience in the eCommerce space is totally disjointed. 

This is because we, as marketers, tend to focus on acquiring new customers, and we often regard the sale as an endpoint. Most of us tend to forget about the customer once they check out. 

Not even a follow up is done to see what worked well, what worked poorly, and what pain points they still have. 

That’s definitely a wrong way of doing marketing because there’s so much more to a repeat customer than just the money they give you in exchange for your products or services.

At the beginning of every year or quarter, we set targets and goals for Invesp’s revenue. 

Almost every company has revenue goals and revenue plans – but that doesn’t guarantee success. 

Setting revenue targets is something that anyone can do.

It’s that easy.

The hardest part of revenue marketing is breathing life into that revenue and making it manifest. 

What’s a good customer retention rate in the eCommerce space? 

In an ideal world, it’s 100%. 

But ours is not an ideal world, so a 100% retention rate is difficult to achieve. 

We live in a world where businesses often lose touch with existing customers in pursuit of new ones. 

How sad!

How much do you hate seeing abandoned carts? 

I don’t like them either. 

But they are inevitable…just like bounce rates. 

When we conducted a research study on Shopping Cart Abandonment Rate, guess what we found? 

Out of 100 people who add items on a cart, only 35 make a purchase. 

The rest abandon their carts. That’s a whole lot revenue down the drain. 

Do you know that if you were able to stack all of the content that is being created every single week, you will actually be able to circle the earth 222 times?

Yes, the digital marketing space is jam-packed with content.

Relying on SEO for traffic might just be one way of shooting yourself in the foot.

Did you just ask, why?

Well, making your content rank is getting harder than ever before – and even if you do rank, Google can change the rules anytime and you’ll be back on square one.

The secret ingredient to a successful content …