Category Archives:Conversion Rate Optimization

  • 40+ Customer Survey Questions That Marketers Should Ask

    An image of a customer answering a survey question on how was their day

     Talk to your customers.

    I have seen that statement being tossed around by different marketers on social media. 

    It’s probably one of the most common pieces of marketing advice today. 

    Sometimes I think it’s half-baked advice because it leaves me with questions like: 

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  • Using Jobs to be done Framework to Improve e-Commerce Conversions

    a cup filled with coins serving as the soil and a growing plant. This means growing business revenue.

    Jobs-to-be-done framework. 

    If you have been reading this blog for some time, you probably know that Clayton Christensen’s jobs to be done theory is part of our conversion optimization process. 

    We have written an article explaining how we use this theory in our conversion projects and how it can write welcome emails for your e-Commerce stores. 

    Invesp co-founders, Khalid Saleh and Ayat Shukairy have also presented this framework on podcasts, webinars, and conferences. 

    We have been using this theory on eCommerce, lead gen, and SaaS websites. This article will define the Jobs-to-be-done theory, what questions you should ask, and how

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  • How to Leverage The Price Anchoring Effect (With Examples)

    An image with different tags in different colors and sizes depicting how to leverage the price anchor effect

    When crafting a high-converting landing page, well, there are dozens of price principles you can take advantage of. 

    One of the most effective principles is called price anchoring. 

    We all have come across it at some point. Every time you see a discount with “$90 $50″, the $90 is the price anchor for the $50 sales price.

    The idea behind price anchoring is that customers tend to perceive pricing relatively. A product is perceived as expensive or cheap in comparison to the initial price point. 

    As you can tell, price anchoring is a principle deep-rooted in psychology.  

    By way of

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  • Expert Answers to 9 Tough CRO Questions

    An image of five conversion optimisation experts and Invesp’s conversion rate optimisation logo.

    Conversion rate optimization is always going to be complicated. 

    It was complicated in its early days; it still is complicated today, and it will still be tricky tomorrow. 

    This is why there’s no one universal process to approach it. Different CRO experts use different methods when optimizing websites. 

    But no matter how you approach conversion optimization, they will always be burning questions that will make you scratch your head before you answer them. 

    I compiled 9 of those tough questions and reached out to five conversion optimization experts from different parts of the world. The point here is to understand

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  • How to Use Data to Identify Problems on Form Fields

    An image of a table surface with several forms that need to be filled or might be avoided altogether

    Web forms or checkouts are at the sharp end of most acquisition funnels. They are the last hurdle for a prospect to get past before they end up as a paying customer or a new lead.

    And yet forms are too often treated as a “black box”; marketers know from their general analytics software (think Google Analytics) the volume of traffic going into their web page and how many made it through to the end.

    What they often don’t understand, however, is when, where and why prospects are dropping out of their web forms. By failing to track this,

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  • Optimizing Conversion Funnels: Where Should You Start First?

    An image of a large funnel like structure showing the barebones of a funnel system for conversion optimisation

    When it comes to conversion funnels, the internet is not short of articles that talk about building one for your website. There are also thousands of articles that explain the importance of having a conversion funnel. We also have an insightful article that explains the truth about conversion funnel optimization. 

    Today, I won’t be talking about any of the above. Instead, the focus of this article is to help you know the area you should optimize first on your conversion funnel. 

    So, in other words, this article assumes that you already have a conversion funnel set up. If you don’t

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  • Should you hire a CRO Agency, Or should you use CRO Tools?

    An image of a beatdown car and brand new car depicting doing conversion optimisation yourself or getting an agency to do it.

    Hiring a CRO agency isn’t suitable for everyone. So is using CRO tools. 

    But which one is the best option: engaging a Conversion Rate Optimization agency, or buying CRO tools and doing the optimization work yourself? 

    If you are reading this article, there’s a high chance that you are considering doing one of those two options. 

    You might be a Founder, CEO, Chief Marketing Officer, or Marketing Director, struggling to decide whether to place your conversion optimization efforts in the hands of an external company or just take it on yourself. 

    In this article, I intend to help make that

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  • CRO Low-Hanging Fruits That Will Give You An Immediate Win

    An image of a tree with low hanging fruits. For conversion optimization, it means results you can see in some weeks

    When should we expect to see results after starting conversion optimization? Two weeks? Three weeks?” 

    That’s a question we hear all the time. 

    But the problem is that it assumes that conversion optimization is a silver bullet you use on a website, and then boom…conversions skyrocket.

    But that couldn’t be further from the truth. 

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