The State of Fake Reviews – Statistics and Trends [2025]
Reading Time: 7 minutesYou’re excitedly planning a weekend getaway, scrolling through review sites, and coming across a restaurant that everyone seems to love. You read rave reviews about their amazing food and fantastic service, picturing yourself enjoying a delicious meal in a vibrant atmosphere. But what if that glowing feedback was more smoke and mirrors than reality? The […]
11 Customer Service Psychology Secrets that go Down the Funnel, Not Down the Drain
Reading Time: 15 minutesOne major trait that defines top-notch customer service is understanding consumer behavior –the study of individuals, groups, or organizations and all the activities associated with the purchase, use, and disposal of goods and services, including the consumer’s emotional, mental and behavioral responses that precede or follow these activities. Creating a product that customers cherish is […]
The State Of Supply Chain Management – Statistics and Trends [Infographic]
Reading Time: 2 minutesDid you know that 79% of companies with high-performing supply chains achieve revenue growth greater than the average within their industries whereas business with optimized supply chains have 15% lower supply chain costs , less than 50% of inventory holdings and 3X faster cash to cash cycles. Check out our infographic “The State of E-commerce […]
Measuring Customer Service Effectiveness: eCommerce Customer Service and Support Metrics that matter
Reading Time: 12 minutesOne of our main jobs as digital marketers is to always look to enhance the customer experience on every touchpoint that customers might have with our brands. Without tracking several key performance indicators, it’s impossible for any of us to deliver a positive customer experience. If you ask any digital marketer, they will tell you […]
E-Commerce Chatbots – Using Chatbots Customer Support To Improve eCommerce Conversion Rate
Reading Time: 10 minutesWhether you know it or not, you’ve probably exchanged messages with a bot at some point. In fact, we all have. These days, chatbots are almost everywhere and they have become a common feature on every eCommerce, Lead generation, and SaaS website. Chatbots have been heralded as the next big thing in tech, since 2016. […]
The Rise of E-commerce Subscription Model And Services – Statistics and Trends [Infographic]
Reading Time: 2 minutesDid you know than more than half of online shoppers (54%) have subscribed to a e-commerce subscription box service whereas about 15% of online shoppers have subscribed to an e-commerce subscription service within the past year. The e-commerce subscription model is growing at high rate with more and more e-commerce companies now offering subscription based […]
How to Optimize E-commerce Customer Service and Support for More Conversions?
Reading Time: 13 minutesQuick question: On your eCommerce list of daily priorities that should never be ignored, where do you rank your customer service or customer support? Does it come first? Or second? Or maybe it’s not even on the list of priorities? I know that it’s easy to think of eCommerce customer service and customer support as […]
Direct-to-Consumer Brands Growth: Key Statistics and Trends (2025)
Reading Time: 5 minutesDirect-to-consumer brands are changing the way people shop and interact with their favorite products. What was once a niche market is now a powerful force, with billions of dollars in sales and a growing number of loyal customers. So, what’s driving this massive shift? Why are more and more consumers opting to buy directly from […]
How to Understand and Beat Competitors!
Reading Time: 2 minutesUnderstanding your competitors – whether you’re just starting out a new venture or you have a deeply rooted business – is key for the success of your business. Competition comes in many forms. It can either be direct or indirect. Direct competitors are those businesses that offer the same products as yours. Indirect competitors do […]
10 Ways To Boost Gift Cards And Wish Lists Conversions On Ecommerce Websites
Reading Time: 13 minutesIn this day and age, we do not expect to see eCommerce shops that do not have gift cards and wish lists features on their websites. In fact, this has to be one of the unwritten laws governing the world of retail eCommerce. Regardless of the size of your online shop, your customers’ shopping experience […]
