Customer journey mapping is extremely popular and more companies are turning to this practice. In fact, a recent Google search of the term “Customer Journey Maps” turned up 5.3 million results.

What are customer journey maps, and why are they such a big deal?

In short, customer journey maps are a visual representation of a customer’s relationship with an organization. They are supposed to allow marketers to understand customer needs and address them effectively.

Sounds great, right?

Unfortunately, customer journey maps are not easy to design and often fail to meet their objective.

More than (51%) half of retailers offer same-day delivery and 65% plan to offer it within two years. 49% of shoppers say that same-day delivery makes them more likely to shop online. Check out our infographic on the importance of Same Day delivery and latest same-day delivery statistics and trends.

Personas, proposed by Alan Cooper, a noted pioneer software developer in the late 1990s, is a method that has gained increasing attention over the years. In fact:

Personas have now become the new standard and a fundamental part of a UX designer and conversion optimizer’ toolkit.

But, many marketers have tried them and given up, so it begs the question:

Are personas as useful as we think?

The most serious limitation of the personas method is that it is difficult or impossible to verify if they’re accurate.

What’s more?

Did you know that Influencer marketing delivers 11X higher ROI than traditional forms of digital marketing and 94% of marketers who used influencer marketing believe the tactic to be effective. 48% of marketers in the US who have used influencer marketing plan to increase their budget for influencer-focused campaigns. Check out our infographic on Influencer marketing to know the importance of Influencer marketing and latest influencer marketing statistics and trends.

Infographic by- Invesp Conversion Optimization Company

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