• Google Optimize: The Good, the Bad, and the Ugly

    If you are new to testing and want to explore personalization, you first have to play with easy-to-use tools before taking a deep dive into a pool of complicated tools. 

    One of the most common easy-to-use testing tools is from Google and it’s known as Google Optimize. 

    When it comes to Google Optimize, I’ve realized that marketers have a love and hate relationship with the tool. 

    Some marketers enjoy using Google Optimize for their experiments. And other marketers totally hate it. 

    This is a clear indication that Google Optimize has a good, bad, and ugly side – it depends on

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  • How to Use Data to Identify Problems on Form Fields

    Web forms or checkouts are at the sharp end of most acquisition funnels. They are the last hurdle for a prospect to get past before they end up as a paying customer or a new lead.

    And yet forms are too often treated as a “black box”; marketers know from their general analytics software (think Google Analytics) the volume of traffic going into their web page and how many made it through to the end.

    What they often don’t understand, however, is when, where and why prospects are dropping out of their web forms. By failing to track this,

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  • The Importance of Customer Lifetime Value In eCommerce

    What’s the Customer Lifetime Value (CLV) of your eCommerce business?

    Or let me rephrase, do you know what your customers are worth to your business?

    I’m sure that many eCommerce marketers can’t answer this question. Not only because CLV is a neglected or often overlooked metric, but also because it can be very difficult to calculate – perhaps this is why there are too many CLV formulas out there.

    Regardless of how complicated CLV is as a metric or concept, if only you knew how vital it is to sales, marketing, and ultimately your business growth, you will always keep

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  • Optimizing Conversion Funnels: Where Should You Start First?

    When it comes to conversion funnels, the internet is not short of articles that talk about building one for your website. There are also thousands of articles that explain the importance of having a conversion funnel. We also have an insightful article that explains the truth about conversion funnel optimization. 

    Today, I won’t be talking about any of the above. Instead, the focus of this article is to help you know the area you should optimize first on your conversion funnel. 

    So, in other words, this article assumes that you already have a conversion funnel set up. If you don’t

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  • How to Build a Brand Community from Scratch

    Big companies can outspend you. Competitors can enter the market. Your product can be replicated.

    ​But if your marketing or business strategy is centered around a brand community, you don’t lose sleep – because how you do your thing becomes more important than what you do.

    One of the best things you can do for your brand is to build a community. I really like how Greg Isenberg demonstrates the value of a community vs. and audience:

    A brand community is a group of customers who are brought together by their collective interest in a brand’s products, services, or values

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  • Should you hire a CRO Agency, Or should you use CRO Tools?

    Hiring a CRO agency isn’t suitable for everyone. So is using CRO tools. 

    But which one is the best option: engaging a Conversion Rate Optimization agency, or buying CRO tools and doing the optimization work yourself? 

    If you are reading this article, there’s a high chance that you are considering doing one of those two options. 

    You might be a Founder, CEO, Chief Marketing Officer, or Marketing Director, struggling to decide whether to place your conversion optimization efforts in the hands of an external company or just take it on yourself. 

    In this article, I intend to help make that

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  • How Good is your UX? Here’s How You can Measure it

    • Posted in UX

    Think back to a time you had a bad experience using a website. 

    Maybe the site was slow, or it had illegible typography and bad spacing on long landing pages. Or perhaps the navigation was confusing – too many options to choose from. 

    Do you have a moment in mind?

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  • CRO Low-Hanging Fruits That Will Give You An Immediate Win

    When should we expect to see results after starting conversion optimization? Two weeks? Three weeks?” 

    That’s a question we hear all the time. 

    But the problem is that it assumes that conversion optimization is a silver bullet you use on a website, and then boom…conversions skyrocket.

    But that couldn’t be further from the truth. 

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