• Holiday marketing on overdrive: 11 tactics every small business should leverage

    Editor Note: We highly recommend that you implement the different ideas in this blog post through AB testing. Use the guide to conduct AB testing and figure out which of these ideas in the article works for your website visitors and which don’t.  Download Invesp’s “The Essentials of Multivariate & AB Testing” now to start your testing program on the right foot.

    We recently worked with a partner client who is located in India. Now if you are familiar with Indian culture, you’d know that they have a lot of holidays. Like, all the time. Between Muslim and Hindu holidays, their was always some sort of #holidaymarketing that needed to take place.

    Indian-Festivals-Cultural-Attractions-of-India-1024x682

    Luckily, much of the world takes breathers between major holidays. In the US, October to December are hot months for many retailers.

    Once the retailer has done their due diligence of getting enough eyeballs to their website (which generally increases for most of our clients organically during these “hot” months) how do you convince the visitor that this is the product that they need to buy? And is this the right time to be testing?

    holiday peaks

    There’s no doubt that visitors to your site on the holidays are pretty motivated, which means they’ll many times overlook some elements that trigger FUDs (Fears, Uncertainties, and Doubts).

    We call this holiday motivation.

    However, all retailers are pretty aware of this fact, so these holiday shoppers are constantly and excessively bombarded with all kinds of incentives. How do you cut through all the noise and not oversell a pretty “oversold to” visitor?

    Over the years we’ve come up with a few tricks that can help you provide your site visitor with everything they need to persuade them to make a purchase without overselling.

    1. Don’t underestimate the power of data

    Look, the reality is the qualitative data that you can extract from analytics on holiday shopper activity is tremendous. Nothing can help you determine areas of focus for optimization on your website like real-time data.

    So start tracking customer activity and purchases like a pro.

    Segment the life out of the data to gain as many insights as possible. This will help you hone in on what how different traffic sources differ in their purchase activity, returning vs. new visitors, high AOV vs. low AOV customers, etc.

    goal setting

    We generally set-up anywhere between 15 to 20 different funnels for any of our customers, and what better time to see how customers are flowing on your website at a micro level than during the holidays?

    Essentials of AB Testing

    Well, it’s argued that because these customers are so highly motivated, the data may not be as reliable. However, what we find holiday data helpful in a few areas:

    • You can compare to off season data and find similarities and trends
    • You can compare to off season data and notice what visitors overlook on the holidays compared to the off season
    • You can create a better structured plan for future holiday seasons using the insights you collect
      number of goals

    Some of the funnels include, but aren’t limited to pre-product page abandonment rates, product page effectiveness rates, bounce around effect, etc.

    ebay-heatmap

    Heat maps are also great to get a sense of how your visitors are viewing your website, where they’re clicking, and are they seeing what you want them to see? Again, comparing that data to off season data as well as grabbing insights from heatmaps will prepare you for future in season events.

    A partner client once had a massive holiday banner in the middle of the page, and visitors consistently missed it and would not click on it. How would we have discovered that without the right tracking information and data? Once you arm yourself with this data, next holiday season you will be very prepared for what will be coming and can plan your #holidaymarketing plan accordingly.

    2. Engage and collect visitor emails.

    Your visitors are coming to your site by the droves. On average, online retailers see a 30 – 40% spike in their online traffic around the holidays. But unfortunately, much of that “new” traffic is there for the sole reason of getting a holiday gift for someone, and likely won’t be by returning. What’s key for the new traffic is to capture their email so you can begin a drip campaign to incentivize and engage them to come back. Email remains to be one of the most effective tools for re-engagement. Now capturing emails can happen in different ways, and we suggest testing what is most effective.

    Capture visitor emails through pop-ups.

    email capture

    Now these aren’t appreciated by visitors, but their effectiveness can’t be denied. Use sparingly, and make sure you offer visitors who do sign-up a pretty decent incentive. Before deploying a pop-up, however, we HIGHLY suggest that you make sure your email campaigns are converting and engaging customers.

    Capture emails in the checkout forms.

    You can have the opt-in checkbox automatically checked, however, you do run the risk of a visitor not appreciating the emails from you and vowing never to buy from you again as result. You can also incentivize the opt-in on the form but asking for them to check the box to ensure they know what they are doing.

    Capture emails from your webpages

    You can also just make the email capture field on your website more prominent. In the below example, they actually extended the area of the email capture in order to enhance it’s prominence.

    email collection

    The example below shows a great incentive, however, the prominence is just not there. Amongst everything else on the page, the font, etc.; it can totally be missed.

    FigPii CRO platform
    email capture2

    Capture your visitors friends’ emails!

    Double, triple or quadruple your email lists by asking your customers to tell a friend and if that friend purchases they receive a hefty discount.

    tell a friend
    This, not only engages your own customer, transforming them to brand ambassadors, but also helps you gain more customers and broaden your reach.

    3. Email is your friend during the holidays

    Email is always wonderful and is one of our favorite marketing tools. However, utilizing email as a market tool and knowing HOW to use email as an effective marketing are two entirely things. And capitalizing your email marketing campaigns effectiveness during the holiday can mean some major ROI.

    Here are 7 email marketing tips to keep in mind:

    1.  Send back-in-stock messages when something popular is available in-stock.

    It’s always a bummer for users when an item they have been tracking is not available.

    instock email
    instock email2

    Many retailers have the product page active, and ask the visitor to click to get an email if the item is back in stock.

    instock email3
    2. Use geo-location to segment for in-store advertising.
    Send special email discounts to customers that are in close proximity to your physical stores. Holidays lend themselves to wanting to personalize gifts and the experience. Offering them a reason to go to your store can help you increase conversions offline.
    3. Subject lines shouldn’t sell, just tell enough to reel them enough.
    This is a more generic, but equally important, email marketing tip. Subject lines should be very enticing, but without giving all the details. Give them enough to make their mouths water and open an email, in order to maximize the response. Open rate of course, is directly related to the click rate because almost 99% of the time, higher open rate = greater click rate. So your subject lines need to be strong and smart.
    email subject lines
    4. Send quick image emails; which are easily viewable on phones.
    It’s the age of the tablet and smartphone. If you haven’t come up with a responsive site design and razor sharp mobile friendly emails yet, you are missing out on a lot of business. Luckily, most email service providers optimize for mobile. However, you still are in control of what is being displayed. Send emails that consist of just an image (a picture is worth a thousand words and lots of more conversions) and CTA for the mobile and tablet users (you can segment).
    5. Avoid clutter!
    Don’t confuse the reader with too much messaging and crazy colors and designs. Emails are much like websites in that have a primary goal, don’t clutter, and keep it simple.
    6. Email without tracking the data is useless.
    Don’t ignore open rates, click rates, and segmentation. It can help you optimize your email marketing campaigns for better results. Again compare off season to in season email data so you can learn and grow from it.
    7. Test it darn it.
    From subject lines to content, to layout, to design, just test it! Many email providers have a testing option, so why not. Testing without theory and well-though out hypothesizes is useless because you aren’t building on the tests and tracking specific variables. Make sure it’s scientific in order to see the results you need. Things like subject line, layout, time sent, segmentation testing, number of calls to action, design of calls to action, etc. are all different areas you can test.
    email testing

    toprankblog.com

    3M Results

    4. List the information they need to see

    It’s a no-brainer, visitors that are coming to your website to find something to buy for the holidays will be wondering when will the package arrive? Will it arrive in time for the holidays? So don’t let them wonder thus causing more friction! List the shipping and delivery information in an obvious location (and repeat listing wherever its needed).

    shipping:deliverytime2

    Address your customer concerns head one by using cognitive progression: anticipating concerns based on the seasonality of your product/service.

    shipping:deliverytime

    5. Support your physical store

    If you have a physical store, it wouldn’t hurt to highlight this on your site and send targeted email campaigns for the relevant customers (display using geolocation) to get more foot traffic and more offline sales. Getting people to your offsite location, promotion in hand, can help you increase offline sales.
    in store availability2

    During the holiday selecting a gift for someone is, more than often, quite personal, so hand-picking the item is what many people like to do. You can display using the customer’s location by tracking the IP address they are coming from. Based on their IP address, you can display store specific information.

    instore

    6. Banners

    It’s amazing how some banners can be hidden, and not quite achieve the objective you had in mind. Actually, I’m often struck by sites that have such obscurely located banners – why have them at all? Below is an example of a “hidden banner”.
    hidden banner
    Banners are relaying a message, relieving a fear or doubt, offering and incentive, and addressing different personas.
    banner2

    When you create them with that in mind, not only will the location be more clear and apparent, but you will also cater the messaging to address elements of the conversion framework, thus making them even more effective.

    banner1

    Below is an interesting way of displaying a pop-up banner. As you enter the site you are greeted with the pop-up banner. However, I would say it is a bit too wordy, although props for the idea.

    banner

    Macy’s does a good job of showing the banner even as you click on the cart, again reminding the visitor about the incentive at hand.

    bannerincheckout

    7. Urgency

    You have an advantage here since the holidays already lend themselves to urgency. It’s a limited time frame to get the necessary items. However, it is possible for you to amplify urgency, especially during the holidays.

    Flash Sales

    You can conduct 24-hour flash sales to commit visitors to purchase at that given time, rather than continue to comparison shop. Again, you’ve increased the urgency, thus pushing your visitor to move forward.
    Flash-Sale-Day-3

    Holiday Countdown Counter

    When a visitor knows that there are 10 days left for the holiday, but only 3 days left to get the item on time, this is going to create great urgency. Now although we’d consider this tactic a FUD, it is a well-known marketing strategy to often increase anxieties to encourage the visitors to stop delaying the purchase. The holiday countdown counter should be clear, visible, and include language that makes them well aware of what they are missing out if they don’t proceed now.

    flash_Xmasshipping

    8. Scarcity

    When customers know that some items are in limited quantity, they will tend to want to secure the item before it runs out. Especially during the holidays. Including wording like “While Supplies Last” indicate that an item can, at some point in time, become unavailable due to scarcity. Placing a number of course of how many are left (especially if it is a low number) is an even bigger incentive for the visitor to not delay in making that purchase.

    stop CRO frustrations
    scarcity

    9. Account for increase in mobile traffic too

    You’re going to get a spike in traffic on your website, and naturally on your mobile site as well. The use of smartphones and tablets is rising, which means that’ll increase will be reflected in the traffic especially during the holidays. Make it easy to navigate your mobile site so that visitors can easily find what they’re looking for. Most companies have updated their sites so that they are responsive, but that’s not enough. Similarly to optimizing for your website, your mobile site needs a complete conversion strategy.

    responsive design

    10. Testing and Holidays

    Most companies have a complete code freeze during the holidays in order to avoid any unexpected problems on the website. And with hundreds of thousands of dollars a day at stake during the holiday season, it’s no surprise that companies are cautious. However, if there is an iron-clad testing process in place, it is becoming a more common practice for companies to run mini tests in order to capitalize on the increased traffic. These tests run for only a few days and test simple elements on the page as to not disrupt visitor flow throughout the site.

    11. Retargeting ads

    What better way to ensure that your visitor doesn’t forget about you than by showing them the dress they saw on your website on subsequent sites they visit? If you’re able to also make sure the language points to the scarcity and urgency of going back to the site to make the purchase, you have a winning strategy to get visitors back to your site for a closed sale and conversion.

    zappos_retarget_cartabandon

    The holiday season is great for business, but with these golden rules you can maximize the impact that the holiday season will have on your revenue for a greater ROI.

    Invesp can help you!
Ayat Shukairy

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